COMMENTARY

Custom kiosk design – an inside look

| by Chris Gilder
Custom kiosk design – an inside look

Image courtesy of Meridian Kiosks.

Businesses across many industries have turned to kiosks in order to engage consumers and expand brand reach. While some businesses are able to meet their specific goals with out-of-the-box solutions, many businesses need a solution that is unique to their service or product.

Custom kiosk design helps customers create a fully customized self-service solution to fit their individual use case.

"A custom kiosk allows the customer to implement exactly what they need for the use case rather than something that's pretty close," said Bob Hubert, director of manufacturing at Meridian Kiosks.

The custom kiosk design process begins with a consultation. The first thing a customer has to do is understand what they need versus what they want. Once they understand what they need, they can convey that to a design engineer who can guide them to what they should use. Custom kiosk design is a collaborative process that involves technical consultants and engineers combining their knowledge to develop logical and strategic solutions based on the client's requirements.

"We can work with a customer if they have something as simple as a napkin sketch to create their custom design, and come up with a solution that would work best for the customer as well as manufacturability," said Hubert.

Industrial designers use design thinking to create custom kiosk solutions that help businesses address their market needs. Experienced engineers can bring a breadth of kiosk design experience that helps them work with clients to determine both functional and aesthetic requirements for each project. Once the client and supplier agree on the requirements of a solution, the engineering team creates a series of conceptual and environmental renderings for review. 

The customer and sales team can then review what the requirements are for the project, gather a list of all the components that are needed, and then determine what kiosk style would be the best fit for that use case.

Engineers take the desired concept and create a fully functional, three-dimensional computer aided design model, accounting for every screw, weld point, component, bracket and hinge required in building a fully functional custom kiosk solution.

Whatever the use case, custom kiosk design allows businesses to build a solution that achieves measurable goals, creates a great experience for the end user, is secure, and is easy to maintain.
 


Topics: Commentary, Custom Kiosks, Manufacturers, Repair / Service

Companies: Meridian



Chris Gilder

Chris Gilder, CEO and founder of Meridian Kiosks, brings more than 20 years of entrepreneurial successes to the senior management team. Meridian has been recognized as a leader in the self-service kiosk industry and an innovator with the development of the Self Service Technology Center in partnership with Intel, HP, Microsoft, Zebra Technologies and Storm.

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