Three Benefits of Customized Kiosk Service Solutions

It’s not enough for kiosk providers to simply sell hardware and software. Offering a customized service solution can help maintain the customer relationship long after the deal closes.

Type: White Paper

Sponsor: Kodak Alaris




The IT Specialists Guide to Self-Service Technology

This is an abridged guide for Information Technology (IT) professionals working with an industry (healthcare, human resources, education, etc.) that is looking to deploy a self-service kiosk or solution in their facility.

Type: Guide

Sponsor: Advanced Kiosks




Kodak Alaris Success Stories

Learn more about Kodak Alaris Service and Support Solutions and how they have helped their customers.

Type: Case Study

Sponsor: Kodak Alaris


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FEATURES


Digital innovation veteran assists Hurricane Harvey victims

When Hurricane Harvey struck, digital innovation specialist Brandon Elliott immediately recognized the need to respond quickly since he knew there were many people who had no idea what to do.

Cellomat mobile phone repair service kiosk comes to the US

The Cellomat offers an example of how kiosks can play a support role in the expanding mobile communications economy.

Malware data breach hits Avanti micro market kiosks; company urges customers to protect private information

The company has not yet confirmed the cause of the attack, but said the attackers utilized malware to gain access to customers’ personal information from some kiosks.

Maintenance and other considerations for outdoor kiosks

With kiosks finding more uses in more location types, the demand for outdoor kiosks continues to grow, posing a set of special considerations. An industry veteran offers some useful tips.

The price of self-service, part 3: lowering the cost of manufacturing, road maps, warranties, hot-swap, installation and maintenance

With more kiosks entering the field, deployers need to have service and maintenance agreements well established. The cost of maintenance is oftentimes directly related to the integrity of the hardware and software manufacturers and the quality of the components and operating systems.

Kiosk printers 101: How to ensure reliablility

Anyone who has dealt with printers knows they have a bad tendency of jamming, running out of ink and generally being a pain in the neck. Kiosk printers, however, are rapidly expanding beyond the realm of receipts into 3D printing, tag printing and other tasks, so choosing a reliable printer is more important than ever.

Proactivite maintenance is the key to ATM performance

When an ATM fails, it can cost the operator a significant amount of time and money, not to mention the damage done to the operator's reputation. To avoid these headaches, financial institutions and third-party providers of ATMs should consider a move from reactive to proactive maintenance.

Who moved my kiosk?

Even if you have the best kiosk in the world, it will be a disaster if it arrives at a retailer broken or heavily damaged by rust. You don't want to answer the question, "Who moved my kiosk without protecting it?" Thankfully, there are a few protocols to follow to avoid that situation.

Outdoor kiosks: best practices

Retail kiosks can be tricky to deploy, but with outdoor kiosks, you have to deal with many other elements, including weather. Thus, you need to have a strong deployment plan in place to deal with its potential challenges.

Kiosks save drowned phones

When it comes to reviving drowned cellphones, kiosks may hold the answer.

Retail kiosks 101

Retail is a battlefield. You have endless options facing off against each other in combat, with the reward of customer money and loyalty on the line. Kiosks can be a valuable addition to your retail armory.

The high cost of system downtime

System downtime may be costing you more than you think, kiosk software developer says.

Windows of opportunity: How kiosks are supporting underserved and neglected populations

Although many consumers equate kiosks with convenience and the offering of supplemental services, kiosk technology often plays a pivotal role in delivering critical information or services that sometimes cannot be garnered any other way.

Busted: 5 myths about kiosks

Do kiosks kill jobs? Frank Olea puts to rest some common myths about self-service machines.

Outerwall moves ecoATM focus from malls to grocery stores

Outerwall posts a quaterly profit on core-business gains, with an expanded focus on ecoATM locations.

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Kodak Alaris can improve your service delivery and save you money.  Our end to end services and support solutions are designed to meet your business needs. Kodak Alaris service will allow you to differentiate your operations.


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