This is an abridged guide for Information Technology (IT) professionals working with an industry (healthcare, human resources, education, etc.) that is looking to deploy a self-service kiosk or solution in their facility.
Recognizing merchants have encountered difficulty integrating EMV compliant payment equipment, credit card issuers have postponed chargebacks for fraudulent purchases on non-compliant equipment. Compliance, however, will benefit all parties by reducing credit card fraud.
A special report explores the growing interest by restaurants in self order kiosks. While determining return on investment poses challenges, the market is changing and restaurants must consider their options.
The US trails other markets in converting to the more secure EMV protocol for equipment that accepts credit cards. Credit card brands have issued cards with electronic chips, but adoption of EMV compliant equipment has not kept pace with consumers.
Assistive technology for the disabled has improved and become more pervasive in recent years, offering an opportunity for kiosk manufacturers to better serve an important customer base and meet ADA requirements.
A lack of clarity in the Americans with Disabilities Act has led to numerous instances where people with disabilities have encountered problems when trying to use self-serve kiosks. Lawsuits have claimed that the kiosks have not met ADA requirements.
Because the ADA does not specify how kiosks should accommodate the visually impaired, the industry is challenged in how to comply with the law's mandate. Lawsuits on behalf of visually impaired individuals could clarify what measures kiosk manufacturers should take to improve access for the visually impaired.
Numerous factors are influencing the rapid growth of EV charging stations. Faster charging technology is expanding options for property owners interested in installing chargers. Various business models have also emerged.
Evolving kiosk technology has accelerated innovation, creating more opportunities for kiosks to facilitate tasks for businesses and organizations. Part 2 in this series explores examples of emerging applications.