Imperial Tobacco is a company located in Bristol, UK, that has 44 manufacturing sites, 33,000 employees, and products available in over 160 markets. With such a large workforce, they needed a way to connect their off-site HR to the employees seamlessly. To solve this dilemma, Imperial Tobacco chose kiosks. Here are the results.
The future state of self-service is turning the kiosk into a stand-alone store, and secure payment is one of the services that needs to be offered for it to be effective, says Ingenico's John Menzel, who recently shared his insights on EMV compliance in self-service.
The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and other technologies such as advanced data analytics, artificial intelligence, robotics, biometric identity verification and digital signage.
The 2018 Kiosk Marketplace Census Report confirms a positive outlook for the self-serve kiosk industry, giving statistical insight into the customer segments that self-serve kiosks serve and identifying the the various technologies that kiosks are using.
One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.
Reyes Coca Cola Bottling, in Irvine, California, significantly improved sales and reduced service costs by deploying artificial intelligence software for managing its vending machines across California and Nevada.
Using artificial intelligence, the Vicki from ViaTouch Media lets shoppers take products from a shelf and examine them before making a purchase. The customer can also ask questions and get answers about products in the machine.
Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers and brands to integrate their physical and digital offerings.