Artificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to identify the core capabilities the company hopes to attain and be willing to make organizational changes.
While consumer voice devices continue to expand at a healthy clip, an Infocomm panel agreed that reliable voice authentication remains a challenge for business enterprise use of the technology, along with the need to interface with business enterprise workflows.
Cities around the globe are adopting smart technologies. New York City, for example, deployed Link NYC kiosks, which offer Wi-Fi services and advertisements to residents. Services such as these aren't just boosting Wi-Fi, they are also delivering improved quality of life.
New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.
Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows restaurants to capitalize on the popularity of craft beer.
Pizza truck entrepreneur Bob Stephens reasoned that self-serve kiosks make sense for food trucks, but he had difficulty finding one. He managed to locate a developer who was able to provide a solution for an affordable price.
Brooke Army Medical Center at Fort Sam Houston installed wayfinding kiosks to improve the hospital experience for patients, staff and visitors, and to convey a clear and fully formed brand message about the medical center and its staff.
The IXC Summit June 12-14 in Dallas at the Omni Hotels & Resorts will cover the landscape from kiosks to digital signage to mobile and beyond to give attendees insights they can put in action now to deliver outstanding interactive customer experiences.
The future state of self-service is turning the kiosk into a stand-alone store, and secure payment is one of the services that needs to be offered for it to be effective, says Ingenico's John Menzel, who recently shared his insights on EMV compliance in self-service.