Will COVID-19 change consumer buying habits long term?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The COVID-19 outbreak has already shifted consumer buying habits to self-service. Kiosk industry leaders see the changes in customer behavior continuing…

DOOH keeps small business alive during COVID-19

by Bradley Cooper — Editor, Connect Media

Many small businesses are hurting due to COVID-19 restrictions. Some DOOH vendors, however, are helping them stay alive by offering free DOOH advertising to…

How self-service operators comply with biometric regulations

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology providers using biometric identification believe they can comply with stringent consumer protection laws despite some recent lawsuits.

Yoplait dishes out smoothies with facial recognition digital signage

by Bradley Cooper — Editor, Connect Media

One major challenge for advertisers is how to target customers based on their mood. Facial recognition technology is making it easier for advertisers to cater…

EVs, charging networks, on the way, experts claim

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Experts claim EVs are going to expand along with EV charging stations. High costs and a lack of consumer understanding about the new technology have been…

Kiosk executives highly bullish on 2020

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

2019 marked the third straight year of excellent growth for self-service technology, and most kiosk industry executives say 2020 will be just as good if not…

Restaurant self-order kiosk evolution grabs reader interest in 2019

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-order kiosks increase the speed of service for restaurants and improve order accuracy. The technology also improves order ticket size by upselling…

Moe's franchisees see multiple benefits of self-order kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Moe's Southwest Grill franchisees see self order kiosks as a tool to allow restaurants to meet consumer needs in smaller footprints.

Moe's Southwest Grill: Kiosks to play role in fast casual's digitization

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Moe's Southwest Grill views self-order kiosks as part of its digitization of fast casual. The kiosks will be available to all franchisees and are expected to…

Kiosk Marketplace needs your input for annual industry census

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The census will provide statistics on the industry's size and scope, and will serve as a helpful tool in allowing companies in the industry to measure their…

How to protect against credit card scams, digital transaction liabilities

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While credit card theft isn't new, the internet is giving rise to new opportunities for credit card scamming. To protect against fraud, foodservice operators…

Improved technology will drive facial recognition adoption, say gaming experts

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The use of facial recognition for customer identification has been controversial due to concerns about privacy and accuracy, but a panel of experts at the…

The dark side of restaurant automation: data management challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service kiosks, and other automation technologies, deliver greater efficiencies to restaurants, but managing the data for managing equipment presents more…

Salad Station pins growth on robotic kiosks

by S.A. Whitehead — Food Editor, Net World Media Group

Salad Station sees its use of the a salad-making robot as a great way to replicate the chain in new locations where real estate is scarce and pricey.

London chicken restaurant goes 100% kiosk and app ordering

Chiktopia, a London restaurant dedicated to U.S. Southern chicken, harnesses 100% kiosk and app ordering options to offer a counterless restaurant environment…

Taco Bell finds self-order kiosks improve menu appreciation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The self-order kiosks being rolled out to Taco Bell stores are encouraging customers to explore the menu more than they have in the past.

Which Wich franchisee upgrades with self-serve kiosks

by Bradley Cooper — Editor, Connect Media

One Which Wich franchisee is breaking with the formula by deploying digital signage, kiosks and facial recognition technology.

How Dairy Queen franchisee introduced self-order kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Teaming with Panasonic, a Texas Dairy Queen franchisee was able to install self-order kiosks that have resulted in higher tickets, consistently.

Texas Dairy Queen franchisee pioneers self-order kiosk

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Michael Clarke, a Texas Dairy Queen franchisee, recently became the chain's first franchisee to introduce self-order kiosks and has boosted tickets in high…

Customers adapting to kiosks, but acceptance not uniform in all scenarios

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…