White Castle, Del Taco, Verizon offer insight on creating a virtual experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…

Domino's digital retail innovation leader on embracing change

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amber Gadsby, Domino's director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization…

San Diego restaurant taps facial recognition kiosk as part of COVID recovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

This San Diego restaurateur believes facial recognition technology will help him recover after being closed for 10 months on account of COVID-19.

California Thai chicken specialist finds niche with self-order

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

After deploying a self-order kiosk shortly after discontinuing dine-in, The Chicken Hawkers has managed to surpass pre-COVID business.

Self-ordering positions Rise Southern Biscuits for success amid pandemic

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service kiosks and online ordering have proven especially helpful to Rise Southern Biscuits and Righteous Chicken during the coronavirus pandemic.

Self-service plays key role in Ike’s Love & Sandwiches continuous growth

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-order kiosks are delivering higher sales, improved accuracy and greater efficiency for Ike's Love & Sandwich. The brand expects to hit its goal of 10…

Self-Service Innovation Virtual Summit honors inaugural Innovation Awards winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The winners of the first Self-Service Virtual Innovation Awards were announced yesterday during the Self-Service Innovation Virtual Summit.

KFC Next Gen prototype steps-up digital, contactless experiences

With everything from cubbies and kiosks, to contactless everything, KFC unveils its Next Generation prototype restaurant.

Krispy Kreme expands into self-service to serve customers 24/7

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Krispy Kreme opened a pilot vending machine at its headquarters shop in Charlotte, North Carolina.  If successful, future machines will be placed in locations…

Kiosk Marketplace needs your input for annual industry census

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk Marketplace is once again inviting readers to provide input for its annual Kiosk Marketplace Census. Participants have a chance to win a $100 Amazon gift…

Del Taco, Starbird, Coolgreens, Junzi Kitchen embracing mobile pay

by S.A. Whitehead — Food Editor, Net World Media Group

Mobile payment has been a lifesaver for so many restaurant brands over the last eight months, when keeping physical contact to a minimum has been the order of…

Sights set on non-traditional locations, Saladworks pins growth on robotic salad maker

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

When restaurants were closing in response to COVID-19, Saladworks went into overdrive targeting non-traditional locations. The Chowbotics robotic saladmaker…

Robotic bartenders help Iceland fast casual prosper in face of pandemic

by Cherryh Cansler — Publisher, FastCasual.com

Ice & Fries, a Viking-themed fast casual concept in Iceland, relies on drink-making robots, a bionic dog and 3D technology to provide an epic self-service…

QR codes get a new life as COVID-19 recovery spurs contactless payments

by David Jones — Editor, Networld Media Group

The rapid demand for safe, contactless merchant payments has led to renewed interest in QR codes, a payment technology that historically dominated Asian…

Touchscreen windowpanes empower self-service ordering

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

How a pair of technology enthusiasts in Sweden came up with a way to allow customers to place orders on a restaurant windowpane, sparing them from having to…

Newk’s Eatery tests ‘hardwareless kiosk,' plans to add vending coolers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Adam Karveller of Newk's Eatery thinks order habits will change long-term as a result of COVID-19. He thinks curbside pickup, delivery, online ordering and…

Starbucks closing 400 stores

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Over the next 18 months, Starbucks will increase convenience-led formats in company-operated locations with drive-thru and curbside pickup options, as well as…

Robotic video display kiosk can invite diners to 'roll on in' for pizza

What if you had a way to send out a kind of unpaid pizza emissary who displayed enticing video of your brand's menu items to passersby to pull them in to eat?

'Smart fridge' helps build Coolgreens brand, offers convenient alternative

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

After testing a "smart fridge" last year, Coolgreens established a division that includes a marketing staff and service organization. The alternative service…

COVID-19 drives contactless payments; new emphasis on sanitation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The coronavirus pandemic has driven a preference for self-checkout and contactless purchases. Will the unattended retail industry be able to assure customers…