Vending Times teams up with The International Foodservice Manufacturers Association

Vending Times and Kiosk Marketplace's parent company aligns with IFMA to bring the food-away-from-home ecosystem closer together.

Self-order kiosks keep Brooklyn 'video game restaurant' in the black

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-order kiosks have helped allow Action Burger to expand as video game restaurant. Customers pay with credit or cash at three self-serve kiosks.

Jersey Mike’s Subs taps guest-facing tablet to boost transaction time, engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Jersey Mike's Subs developed a customer facing tablet that allows the guest to review their order, pay, sign up for loyalty rewards and view marketing messages.

Post-COVID demand, challenges shape best-read KMC 2023 stories

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology continued to hold Kiosk Marketplace readers’ interest in 2023, as evidenced by the 10 best-read stories of the year, with technology players upping…

New frontiers for convenience dining: How airports lead the way

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at last week's Self-Service Innovation Summit got an inside view of Burger King’s digital partnership with HMSHost, its airport foodservice partner.

Burger King’s self service play in airports: An inside look

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Steven MacArthur-Brooks of Burger King will interview HMSHost's Neil Thompson during a keynote presentation at the Self-Service Innovation Summit on Dec. 5 in…

‘Bar arcades’ ride surging demand for social gaming

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

One of the more recent innovations for restaurants with bars has been the "bar arcade" concept that marries a traditional pub to an amusement arcade.

Tech savvy associates: How to find, hone them

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s grocershop show at Mandalay Bay in Las…

Grocery expo demos tech’s role in ‘unified’ shopping experiences

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management…

AI won't replace employees, it will make CX better

by Bradley Cooper — Editor, Connect Media

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

Gaming and entertainment: A new era for F&B

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Far sighted food and beverage establishments are cashing in on improved game machine technology, the popularity of social entertainment and the emergence of…

The future is phygital: Insights to meet in-restaurant and digital expectations

Tillster 2023 Phygital Index cites touchpoints to meet customer expectations, drive engagement.

Call to Interact – How PepsiCo communicated a touchless experience

PepsiCo developed and piloted a unique touchless ordering kiosk powered by hand tracking technology allowing customers to order without touching the screen.

Call for nominations for Automation & Self-Service Awards

Formerly known as the Self-Service Innovation Awards, the Automation & Self-Service Awards will be presented during an awards ceremony at the Self-Service…

Kiosks, AI keeping wait times down at Scooter's drive-thrus

Nathan Lester, senior director of Drive-Thru Innovation at Scooter's Coffee, reveals how technology helps the chain with its "scoot on through" customer…

Voice order at the self-service kiosk? Coming right up

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ben Kaplan of PLNT Burger and Ken Sutton of Yobe Inc. are working on a voice solution that will allow guests to speak their order at a kiosk and pick it up in…

Fast casual PLNT Burger readies self-serve voice order solution

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice order…

‘Smart fridges’ today, automated drive-thru’s tomorrow?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The quest to build an automated pizza drive-thru led this entrepreneur to an opportunity to offer 'smart fridges' to provide worksite foodservice.

2023 Kiosk Marketplace Census: Post-pandemic recovery delivers 2nd consecutive growth year in 2022

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Growth in 2022 was driven by a convergence of rising consumer acceptance of self service, a recovering supply chain, a growing labor shortage, improving…

Self-service innovation emerges faster, but 2023 brings new challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Thought leaders during the Executive Roundtable offered positive predictions for 2023 and beyond as consumer acceptance of self service reaches new levels.