Customer Experience News
Volkswagen tests service kiosks
February 10, 2020
Volkswagen is testing virtual reception service kiosks in a pair of dealerships to allow customers to drop off their vehicles and be on their way in less than…
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Embed teams with Midwest Coin Concepts on unmanned entertainment arcades
February 7, 2020
Embed, a Carrollton, Texas-based provider of cashless business management systems and solutions for the amusement, entertainment and leisure industries, has…
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Selecta introduces micro market concept in Spain
February 7, 2020
Selecta, one of Europe's leading route-based unattended self-service providers, has introduced its micro market workplace solution, Foodie's, in Spain. The…
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D-Tech International to install 95 kiosks in UK libraries
February 6, 2020
D-Tech International Ltd., a provider of library technology, has won a bid to supply 95 self-service kiosks to 47 Norfolk County Council Libraries in Norfolk…
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GameChanger Systems expands video game buy/sell/trade kiosks
February 6, 2020
GameChanger Systems Inc., a Cleveland, Tennessee based company which offers video game buy/sell/trade in a fully automated kiosk, plans to expand to 14 new…
read nowComQi acquires financial CMS provider JohnRyan
February 5, 2020
ComQi Inc., a provider of content management solutions for retail, has acquired JohnRyan, a provider of financial content management solutions, fo an…
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7-Eleven debuts cashierless store at headquarters
February 5, 2020
7-Eleven has opened the doors to its first cashierless store, located at its Irving, Texas headquarters.
read nowSelf-service to be mainstream at UK QSR, casual dining markets in next year
February 5, 2020
Within the next 12 months, kiosks will be mainstream in U.K. quick-service and casual dining restaurants, according to research commissioned by Bristol-based…
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Oars & Alps selects Vengo Labs kiosks to drive product sampling, customer analytics
February 5, 2020
Oars & Alps, a direct-to-consumer men's natural skin care company, has selected Vengo Labs' interactive digital kiosks to drive awareness and engagement…
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Networld Media Group names Elliot Maras editor of Vending Times
February 4, 2020
Elliot Maras has been named editor of Vending Times, a role he will hold in addition to his existing role as editor of Kiosk Marketplace, a position he has…
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New DNP small footprint dye sub-printer offers multiple formats
February 4, 2020
Dai Nippon Printing Co., Ltd. has announced a lightweight dye-sublimation printer, the DNP QW410, which weighs less than 13 pounds and is designed to make it…
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Nayax enters transport sector with automatic fare collection
February 3, 2020
Nayax, a payment provider in the unattended industry, has entered the transport sector with Nayax Transit, a modular automatic fare collection platform…
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Customer sues Compass Group for privacy violation from biometric vending machines
January 31, 2020
An Illinois woman has sued Compass Group USA, parent company of Canteen, for collecting and storing thumbprints with its biometric vending machines without…
read nowArkansas non-profit introduces self-service kiosks for tissue, organ donations
January 28, 2020
The Arkansas Regional Organ Recovery Agency, a non-profit organization, has launched 15 donor registration kiosks throughout the state to allow people to…
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Home Depot pilots kiosks to scan, locate parts for customers
January 28, 2020
Slyce Inc., which makes visual search software for retail, is piloting four kiosks at a Philadelphia Home Depot that will scan, identify and illustrate exactly…
read nowVisitation kiosks frustrate users in North Dakota prison
January 27, 2020
Visitors to the Grand Forks County, North Dakota jail have encountered problems with the visitation kiosks — problems that Grand Forks Herald reporters have…
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Perfect Corp.’s YouCam makeup virtual beauty app wins innovation award
January 27, 2020
Perfect Corp., the beauty technology solutions provider behind the YouCam Makeup virtual beauty app, has been named a winner in the 2020 BIG Innovation Awards…
read nowAir Canada check-in kiosk snafu delays passengers worldwide
January 27, 2020
Air Canada customers worldwide had flights delayed Thursday night and Friday morning on account of a system failure in the airline's check-in kiosks, according…
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Smart City kiosks go live in St. Louis
January 24, 2020
St. Louis visitors and residents can now learn about local attractions and services at Smart City kiosks that went live Wednesday in historic Old North St.
read nowNYC Council passes ban on cashless-only retail, restaurants
January 24, 2020
New York City Council passed a bill banning cashless-only stores and restaurants and imposes a fine for each violation.
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