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Customer Experience News

IBM unveils 'virtual teller' kiosk

June 25, 2008

Bank Systems & Technology: The phrase virtual teller may bring to mind a mechanical gypsy at an amusement arcade, but today's virtual teller solutions are…

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Some Borders stores to begin using self-service kiosks in October

June 25, 2008

Internet Retailer: New Orleans is one of 14 sites for new "concept stores" from Borders Group Inc. The stores will feature Web-based services including…

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Wincor Nixdorf introduces self-checkout system with cash recycling tech

June 22, 2008

PADERBORN, Germany — By integrating cash recycling technology in the newest generation of self-checkout systems, Wincor Nixdorf helps retail businesses reduce…

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Access IS creates 2D imager that can scan barcodes from mobile phones

June 22, 2008

READING, U.K. — Access IS, the data input technology company, has introduced a fixed-position, high-speed imager that captures barcodes from mobile phones or…

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Georgia library deploys kiosks, RFID tech

June 19, 2008

Centre Daily Times: Crandall Public Library's expansion project will offer patrons more than additional space. The expanded library will include radio…

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Kiosks offering more necessities for travellers on the go

June 18, 2008

(Little Rock, Ark.) KLRT-TV, Channel 16: Travellers running late for a business trip or vacation who dash out the door and forget necessities like their…

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Honolulu deploys city form kiosk

June 18, 2008

(HONOLULU) KITV, Channel 4: The city on Monday unveiled a revamped information center at its newly renovated Ala Moana Center Satellite City Hall. Located…

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HMV plans to roll out music download kiosks to combat pirating in Britain

June 18, 2008

ContactMusic.com: The music industry needs to adapt to the "digital landscape" as downloading increases, experts have claimed. A survey published by the…

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MOD Systems, Domino's Pizza in talks to provide movies on demand

June 18, 2008

Video Business: MOD Systems and Domino's Pizza are in talks to give consumers the opportunity to have their pizza and movie delivered by the same person…

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Self-service transactions to top $1.7 trillion by 2012, study shows

June 17, 2008

FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service…

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Appliance kiosks offer interactive design planning

June 11, 2008

dBusinessNews: Kimball Distributing Inc., a distributor of luxury appliance lines with showrooms in Denver and Salt Lake City, has announced that it added…

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IBM, SelfServiceWorld.com announce free webinar on reaching the 'new consumer'

June 10, 2008

LOUISVILLE, Ky. – IBM, a global provider of business technologies, and Self-Service World, the leading news and information source covering the self-service…

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Starbucks, Coinstar brew up self-service espresso bars

June 3, 2008

The Puget Sound (Seattle, Wash.) Business Journal: Starbucks Corp. is experimenting with selling espresso drinks from a machine, sans barista. The company…

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REPORT: Restaurant kiosks boost revenue, efficiency

June 3, 2008

LOUISVILLE , Ky. — The Self-Service & Kiosk Association has sponsored a new report about the role kiosks play in boosting restaurant revenue, efficiency…

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ADFLOW achieves 'Ready for' IBM Anyplace kiosk status

May 26, 2008

TORONTO, Ontario — ADFLOW Networks Inc., a provider of digital signage and interactive kiosk technology in the self-service vertical, has announced it has…

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IBM bank kiosk to provide customized service for banking clients

May 13, 2008

MILAN, Italy – IBM Corp. has announced a new interactive banking kiosk to help financial institutions improve the customer experience. The ‘virtual…

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Kiosk Europe Expo and Digital Signage Expo open in Germany

by David Drain

May 7, 2008

ESSEN, Germany — The second annual Kiosk Europe Expo opened Tuesday with a new component this year: Digital Signage Expo. The co-located expos are organized by…

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IBM's new self-checkout system allows consumers to pay anywhere in the store

May 5, 2008

IBM Corp. has announced a new self-checkout system that allows customers to check out from just about anywhere in a retail environment. This new self-checkout…

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Retailers focus on convenience, self-service to fight online

April 29, 2008

Brand Republic: Retailers are planning to introduce fresh store concepts to counter competition from the Internet by making shopping more convenient. According…

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Pa. Liquor Control Board seeking wine kiosk proposals

April 27, 2008

Philly.com: The Pennsylvania Liquor Control Board is seeking proposals for a contractor to operate up to 100 wine kiosks throughout the state. The kiosks, a…

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