Customer Experience News
Retailers weigh self-service as the next 'bailout strategy' amidst recession
March 15, 2009
Retail Solutions Online: As the global recession tightens its grip, many retailers are taking a second look at the ways self-service can help them curb…
read nowPharmaTrust kiosks dispense prescriptions to Toronto residents
March 15, 2009
National (Ontario, Canada) Post: Vending kiosks from PharmaTrust, a provider of IT solutions for the healthcare industry, are now dispensing prescription…
read nowMcDonald's self-service kiosks relieve pressure on hurried customers
March 11, 2009
Wall Street Journal: McDonald's is increasingly using self-service kiosks to give customers more options. In France, for instance, a top complaint was that…
read nowCowboys, Yankees stadiums introduce new apps for self-service kiosks, digital signage
March 9, 2009
The Boston Globe: Sporting events of the near future will rely on self-service technology to enhance the game experience. Kiosks will provide ticket upgrades…
read nowAir France tries smartboarding automated system
March 9, 2009
The Financial: From March 17 through the end of 2009, Air France will ask Flying Blue customers who travel most frequently from Paris to Amsterdam to test the…
read nowAsk the Experts: How can you avoid self-service legal mistakes?
March 5, 2009
What are some of the most common legal mistakes that self-service deployers make? Larry Washor, attorney with Washor & Associates, offers his expertise.
read nowLucidiom picks up three awards from DIMA
March 5, 2009
VIENNA, Va. — Lucidiom has received three DIMA Innovative Digital Product Awards for its technology offerings in the photo kiosk space, according to a news…
read nowDomino's self-service kiosks, other order options boost sales
March 4, 2009
Vnunet.com: Domino's plan to improve ordering and service includes in-store kiosks and mobile computing to offer services such as a nearest-store finder. The…
read nowGamblers complain about outages of Players Club kiosks in Detroit casinos
March 1, 2009
Detroit News: Metro Detroit gamblers are complaining that casinos are cutting back on their rewards such as cash back and free hotel stays, and they say that…
read nowAsk the Experts: Kiosk user interfaces everyone can use
March 1, 2009
How can a kiosk user interface be designed so that consumers of all ages - from 16 to 60 - feel comfortable using it? Cam Stewart, director of Phosphor…
read nowFashionology kiosks lets teen girls design their own clothes
March 1, 2009
MediaPost News: New kiosks will empower girls in their tweens to design their own clothing. Deployed by Fashionology, a retail store that opened in Beverly…
read nowMobily interactive stores earn award from Retail Design Institute
February 22, 2009
JEEDAH, Saudi Arabia — Mobily's use of technology and multimedia earned a first place in the Retail Design Institute's 2009 International Store Design Awards…
read nowIdeum MT2 multi-touch table for museums takes on Microsoft Surface
February 4, 2009
For a video demonstration of the MT2 Table, click here CORRALES, New Mexico — Ideum, an exhibit and media design firm, has announced the release of what it…
read nowVirtual I Technologies kiosk provides live customer-service talkback
February 1, 2009
SANTA ROSA BEACH, Fla. — A kiosk line manufactured by Virtual I Technologies could help cash-strapped businesses curb labor costs during the current economic…
read nowMotorola micro kiosk answers common customer questions
January 18, 2009
Newsday: Motorola's new MK500 Micro Kiosk is able to answer common customer questions about a product: price and location in the store. The device is about …
read nowRoche Bros. grocer adds self-service kiosks for deli
December 14, 2008
WELLESLEY, Mass. — Roche Bros., a family-owned grocer, has added self-service kiosks for ordering to cut wait times, optimize staff schedules and deliver…
read nowAir France passengers first to use airport check-in kiosks, SITA survey says
December 11, 2008
PARIS — SITA, provider of IT solutions for the air-travel industry, has released a new global survey of consumer trends that indicates Paris Charles de Gaulle…
read nowKodak photo kiosks rolling out in Australian Officework stores
December 8, 2008
MELBOURNE, Australia — Consumers in Australia will soon have another option for printing their digital images. According to a news release, Kodak has signed…
read nowAUDIO: NPR reports consumer attitudes toward retail self-checkout
December 3, 2008
New Hampshire Public Radio: Most people would be surprised to learn that more men use self-service checkout aisles than women. People might also be intrigued…
read nowAirport kiosks cut down on long lines this Thanksgiving
November 25, 2008
Tulsa (Okla.) World: Although Thanksgiving travelers will want to be far from the maddening crowd as airline seating cutbacks intensify airport congestion…
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