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Customer Experience News

Colleges using NV3 phone-charging kiosks

October 3, 2011

Auburn University, the University of Alaska, the University of Miami and Towson University have each deployed NV3 Technologies cellphone- and tablet-charging…

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UK store rolls out kiosks

September 29, 2011

Debenhams shoppers have full Internet range while shopping, thanks to touchscreen kiosks currently being tested in some locations.

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3-in-1 casino kiosk to debut in Vegas

September 26, 2011

Glory (U.S.A.) Inc., will demo its new casino kiosk offering one-stop services for ATM, ticket redemption and bill breaking, as well as its new cash recycler…

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Party is over for wine kiosks

September 20, 2011

The Pennsylvania Liquor Control Board has officially put a cork in its wine kiosk program.

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Air Canada kiosks handle entire check-in process

September 20, 2011

IER has deployed Common Use Self Serve (CUSS) kiosks for Air Canada at Paris Charles de Gaulle airport (CDG). Equipped with passport scanners, the IER 91…

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NCR launches mobile banking platform

September 18, 2011

NCR Corporation today launched NCR APTRA Mobile Banking 3.0, a new global mobile banking platform enabling banks to offer their customers banking services via…

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Macy's testing self-service

September 13, 2011

Macy's and Bloomingdale's are testing technology-related innovations, including kiosks and digital signage, throughout stores and online sites to drive sales…

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Motorola launches imagers, kiosk with scanning capabilities

September 13, 2011

Offering retailers a way to provide more self-service options for customers, Motorola Solutions Inc. has unveiled a micro kiosk and four new compact imagers…

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Medication-dispensing kiosks using biometrics

September 13, 2011

AVT Inc. has designed a kiosk to provide prescription medicine refills directly to consumers, 24 hours a day, without the need for a pharmacist or store…

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'Look, Ma. No glasses' Kiosks offer improved 3-D experience

September 12, 2011

Shoppers in Ithaca, N.Y., are testing 3DFusion's stereoscopic broadcast quality glasses-free 3D television platform. The company has launched its system as a…

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EU invests nearly $5M to make self-service more accessible

September 8, 2011

The European Union is spending €3.41m ($4.7 million) on a project to make self-service terminals more accessible to the elderly and to people with disabilities.

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US Air passengers using phones as boarding passes

September 7, 2011

US Airways hopes the mobile boarding pass technology it's now using from NCR Corporation speeds up the check-in process.

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NCR selects new VP to lead Travel

September 5, 2011

NCR Corp has appointed Tyler Craig vice president and general manager of NCR Travel. Craig, who has more than 24 years of experience building travel solutions…

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Coinstar, Restaurants.com team up for no-fee coin counting

September 5, 2011

Consumers across the United States can now cash in their piggy banks for restaurant savings. Restaurant.com announced today its partnership with Coinstar that…

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Kiosks invade KU campus

August 31, 2011

Six kiosks will soon hit the University of Kansas student union.

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Glass looking half-empty for wine kiosks

August 30, 2011

The hits keep coming to Pennsylvania's wine kiosk program. Not only did Wal-Mart announce last week that it's cancelling a contract that would have placed…

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YOTEL deploys Atos kiosks for speedy check ins

August 30, 2011

New York's YOTEL is now using Atos self-service kiosks to allow guests to quickly check in and out. Yotel, a hotel concept inspired by luxury airline travel…

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NetWorld Alliance publishes introductory guide to self-service and kiosk usability

July 6, 2011

LOUISVILLE, Ky. – NetWorld Alliance, publisher of Kiosk Marketplace and other B-to-B news and information portals, has published "Executive Briefing…

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Hughes intros Digital Concierge kiosks at HITEC 2011

June 19, 2011

Hughes Network Systems LLC, a provider of broadband satellite networks and services and managed network solutions, unveiled a new Digital Concierge kiosk…

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Complaints help give wine kiosks the boot

June 6, 2011

According to a story from The Philadelphia Inquirer, Wegmans Food Markets is pulling out of Pennsylvania's much-criticized wine-kiosk program.

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