Customer Experience News

Sam's Club bets big on Scan & Go, eliminating traditional self checkouts

April 18, 2025

Sam's Club outlined an aggressive growth strategy at its 2025 Investment Community Meeting, with plans to double its membership and more than double sales and…

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Smart vending machines offering free healthcare essentials launched at Winnipeg Hospital

April 18, 2025

A public health initiative is expanding access to healthcare essentials with the installation of smart vending machines at St. Boniface Hospital in Winnipeg…

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Ampersand introduces robotic coffee kiosk at DFW Airport

April 15, 2025

Fort Worth-based coffee brand Ampersand has launched an advanced robotic coffee kiosk, named Gizmo, at Dallas Fort Worth Airport's Terminal C, according to an…

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American Heart Association launches free blood pressure kiosk at Delaware YMCA

April 15, 2025

The American Heart Association has launched a free, self-service blood pressure kiosk at the Bear-Glasgow YMCA in Delaware, according to a Delaware Online…

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Big Digital launches golf division, powers engagement at The Players Championship

April 4, 2025

Big Digital, a company specializing in immersive experiences, has launched Big Digital Golf, according to a press release. This dedicated division will focus…

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Frank Mayer launches revamped website detailing custom kiosk, retail display solutions

March 20, 2025

Frank Mayer, a design and manufacturing firm specializing in custom self-service customer engagement tools, including digital kiosks and retail displays, has…

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Pantheon Lab launches metahuman interface with advanced emotional intelligence

March 19, 2025

Pantheon Lab has unveiled its updated Metahuman Interface, featuring enhanced emotional intelligence capabilities. The technology aims to create more natural…

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GTI Southeast Asia Expo 2025 anticipates strong international attendance

March 19, 2025

The GTI Southeast Asia Expo 2025, scheduled for April 22-24 at the World Trade Centre Kuala Lumpur, projects 6,000 buyers and 200 exhibitors, according to a…

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LG intros AI-powered accessible smart home technologies for US market

March 18, 2025

LG Electronics USA has launched a suite of accessible smart home technologies designed to improve usability for individuals with disabilities and seniors…

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British pensioners boycott supermarkets over self-checkout trend

March 17, 2025

Elderly residents in Bridgwater, England, are boycotting supermarkets like Asda and M&S in protest of the increasing reliance on self-checkout machines…

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Discover Kalamazoo launches kiosks, app for visitor information

March 5, 2025

Discover Kalamazoo has installed new interactive kiosks and launched a mobile app to provide visitors with real-time information on community offerings…

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Indiana Methodist Hospitals implements self-service kiosk to reduce wait times

February 27, 2025

Methodist Hospitals has introduced a self-service kiosk at its Southlake Campus in Merrillville, Indiana, aiming to streamline patient registration and…

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PayRange acquires Turns, creates laundromat platform

February 26, 2025

PayRange, a mobile payment solutions company, has acquired Turns, an all-in-one laundromat operating system, according to a press release. The acquisition aims…

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Ontario library expands access with book kiosks

February 18, 2025

The Newmarket Public Library in Newmarket, Ontario, is expanding its services by installing book kiosks at two community facilities, according to a Newmarket…

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Black history kiosk exhibit opens in Rochester, Minnesota

February 14, 2025

A traveling exhibit featuring a series of interactive Black history kiosks has opened at the University of Minnesota Rochester, according to a KTTC report. The…

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Game Day Valet launches mobile rental service for sports fans

January 24, 2025

Game Day Valet, a mobile rental service, has launched, aiming to simplify the game day experience for sports fans. The valet service offers pre-bookable and…

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Self-checkout popularity grows among shoppers

January 15, 2025

A recent consumer survey conducted by NCR Voyix found that self-checkout options are increasingly favored by shoppers, with 77% citing speed as the primary…

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TPGi, Storm Interface partner to advance accessible self-service kiosks

January 13, 2025

TPGi, a Vispero company, and Storm Interface have partnered to enhance accessibility for self-service kiosks, according to a press release. This collaboration…

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Jackson-George Libraries introduce self-serve kiosks

January 10, 2025

The Jackson-George Regional Library System in Mississippi has implemented self-serve kiosks to enhance the book checkout experience for patrons, according to a…

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EV charging network grows, reliability improves in 2024

December 31, 2024

The U.S. electric vehicle charging network experienced substantial growth and improved reliability in 2024, according to a study by Paren, referenced by Green…

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