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Customer Experience News & Media

3 Ways Modernized Passenger Information Systems Benefit Commuters

Information is power. It enables planning and strategizing, adapting and adjusting.

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How self-service equipment helps define the 'new normal' against COVID-19

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service equipment manufacturers have introduced machines that dispense packaged safety equipment and liquid sanitizers. Some have introduced touchless…

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Gaming equipment maker Razer dispenses face masks in Singapore vending machines

May 13, 2020

Razer Inc., a gaming hardware manufacturer with dual headquarters in Singapore and Irvine, California, will dispense face masks throughout Singapore in vending…

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St Louis teams with IKE Smart City on kiosks to help fight COVID-19

May 12, 2020

The City of St. Louis, in partnership with IKE Smart City, launched the next round of IKE interactive kiosks beginning with a new installation near the Wohl…

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5 ways physical retail can drive revenue and add value in an era of e-commerce

by Marc Grens — Co-Founder and President, DigitalMint

If brick-and-mortar stores adjust to these new times and all the technology that comes with it, they will see that they might not only continue to do well but…

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Parsons Corporation develops contactless health screening kiosks

May 11, 2020

Parsons Corporation has developed an integrated, touchless suite of solutions to monitor real-time health and facilitate the safe movement of people in public…

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Touch sensor technology helps tourists in Japan visit Shinto shrines respectfully

May 8, 2020

Digital signage system supplier, Hyojito, which provides public information and wayfinding solutions for the Japanese mass transit sector and other municipal…

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PayRange introduces connected laundry room for multi-family housing

May 7, 2020

PayRange Inc., a network for everyday purchases, has introduced its Connected Laundry Room, elevating the experience for users of common-area laundry rooms…

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Kiosk Information Systems teams with Valyant AI on contactless, conversational customer experience

May 7, 2020

Valyant AI, a Colorado-based artificial intelligence company focused on customer service in the quick-serve restaurant industry, has partnered with Kiosk…

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'Smart fridge' helps build Coolgreens brand, offers convenient alternative

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

After testing a "smart fridge" last year, Coolgreens established a division that includes a marketing staff and service organization. The alternative service…

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Vengo Labs uses mobile technology to enable contactless product sampling

May 6, 2020

Vengo Labs, a provider of digital kiosk sampling solutions, has developed a contactless sampling process by incorporating mobile phone technology, according to…

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United Airlines to introduce touchless kiosks for checking bags, printing bag tags

May 5, 2020

United Airlines plans to introduce touchless kiosks for checking bags and printing bag tags, according to a paxes.aero report.

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Municipal Parking Services introduces temperature sensing kiosk

May 4, 2020

Municipal Parking Services, Inc., a provider of touchless payment and enforcement systems for both public and private institutions, has launched an automated…

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3 ways digital signage can make a positive impact

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Many companies are using digital signage to make a positive impact during this coronavirus outbreak. But digital signage can make a a difference no matter…

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Walmart China introduces AI-powered self-service produce scales

RetailAI Fresh by Malong Technologies is an AI-powered self-service scale solution that integrates product recognition. The technology integrates into…

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Safety mask provider installs vending machine in NYC

May 1, 2020

Anyone in need of a face mask in New York City can buy one from a vending machine recently installed at 156 Delancey Street, according to a boweryboogie.com…

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BOPIS gains steam in wake of COVID-19 pandemic

April 30, 2020

Consumers are increasingly more likely to use buy online and pick-up in-store services as the COVID-19 pandemic continues in the U.S.

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Personnel Management Solution kiosk verifies temperature, ID to help locations control visitor access

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

One way retailers, restaurants and other establishments are addressing temperature and security concerns is with contactless kiosks that automatically identify…

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COVID-19 drives contactless payments; new emphasis on sanitation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The coronavirus pandemic has driven a preference for self-checkout and contactless purchases. Will the unattended retail industry be able to assure customers…

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PPP loan process perplexing: experts offer borrowers guidance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A Tuesday webinar sponsored by the American Amusement Machine Association attempted to give guidance to companies trying to navigate the process of applying…

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