Voice order at the self-service kiosk? Coming right up

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ben Kaplan of PLNT Burger and Ken Sutton of Yobe Inc. are working on a voice solution that will allow guests to speak their order at a kiosk and pick it up in…

HappyOrNot launches managed services for customer feedback

June 6, 2023

HappyOrNot, a provider of customer feedback solutions, has introduced its managed service package to provide businesses and organizations with real-time…

Kenya: Countertop, IoT device dispenses washing powder

June 6, 2023

Shopkeepers in Kibera, a Kenya settlement near Nairobi, are using a countertop, Internet-connected machine to dispense washing powder into reusable containers…

Bucharest amusement park switches to cashless tech

June 5, 2023

Intercard, a provider of cashless technology for the amusement entertainment trade, has installed a cashless technology system at Miramagica, a family…

San Diego newspaper slams digital advertising kiosks

June 5, 2023

A San Diego newspaper has slammed the city for its plans to install digital kiosks downtown that carry advertising. The editorial in the Times of San Diego…

Powering the QSR customer experience: AI and machine learning

Artificial intelligence and machine learning are being deployed to personalize the customer experience at self-serve kiosks and drive-thrus in the restaurant…

Australia services agency offers female hygiene product machine

June 2, 2023

Desert Blue Connect, a provider of services for women and families in Geraldton, Australia, has installed a "Dignity Vending Machine" at its newly established…

SB22 debuts sports betting kiosk

June 2, 2023

SB22, a Dallas-based provider of sports betting platforms, has launched its K22 kiosk and retail sports betting solution, according to a press release.

Japanese manufacturer deploys vending machines for natural disaster relief

June 2, 2023

Earth Corp., a Tokyo-based manufacturer of pharmaceuticals and other consumer products, has installed two vending machines in Ako, a western coastal city, to…

NAPA Technology taps Clear for age verification on alcoholic drinks

June 1, 2023

NAPA Technology, which provides WineStation and TapStation dispensing systems, has partnered with Clear, the secure identity company, to provide a…

Oklahoma introduces harm reduction vending machines

June 1, 2023

Oklahomans suffering from substance abuse can access Naloxone and fentanyl test strip kits at 40 vending machines installed statewide, according to a press…

Fast casual PLNT Burger readies self-serve voice order solution

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice order…

Dublin airport updates bag drop kiosks

May 30, 2023

Ryanair, a European airline, has introduced six bag drop kiosks at Dublin Airport's Terminal 1, Area 13, according to a DublinLive report. The kiosks feature a…

Facial recognition and customer loyalty: The new reality

Facial verification using facial recognition can play a role for customer loyalty programs. By identifying and verifying customers, it can enhance the customer…

ICXA retail peer group talks automation, consumer behavior

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.

3 reasons to attend this year’s ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…

University of Cincinnati installs campus feedback kiosks

May 24, 2023

The University of Cincinnati has deployed HappyOrNot kiosks across the Uptown campus according to a news release. These kiosks serve as a tool to track…

Wakefern intros multimedia product sampling kiosks

May 17, 2023

Wakefern Food Corp., the nation's largest retailer-owned cooperative, is expanding its use of Freeosk's interactive multimedia sampling kiosks for turn-key…

Moscow Transport tests virtual cards

May 17, 2023

Moscow Transport is testing virtual Troika cards at the turnstiles of the Moscow Metro and the Moscow Central Circle, enabling passengers to pay using their…

How and why employees hold key to unattended airport concessions

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The need for unattended retail became obvious during the pandemic, but HMS Host employees played a critical role in assisting guests with technology at Phoenix…