Hackers breach MGM Resorts, shuttering slots, sportsbook kiosks, automated check-in, parking

September 15, 2023

Guests and employees at MGM Resorts have been inconvenienced by a ransomware attack that shuttered gaming machines, automated check-in, parking systems and…

ICXA honors 5 Elevate Award winners at annual summit

by Daniel Brown — Editor, Networld Media Group

The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

Sept 22: Early bird registration ends for Self-Service Innovation Summit, awards nominations

September 13, 2023

Early bird registration for the Self-Service Innovation Summit ends next Friday, the same day nominations are due for the Automation & Self-Service Awards.

AI won't replace employees, it will make CX better

by Bradley Cooper — Editor, Connect Media

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

How to overcome operational hurdles of kiosks in the grocery industry

by Bagrat Safaryan

Self-service kiosks are taking the grocery market by storm, but that’s only when stores prepare their teams and budget.

Tesla to install 20,000 EV wall connectors at 2,000 Hilton hotels

September 11, 2023

Tesla will install close to 20,000 EV wall connectors at 2,000 Hilton hotels in the U.S., Canada and Mexico, according to a press release.

Free software update, plugin announced for Sony Spatial Reality Display

September 7, 2023

Sony has announced its free firmware update 1.2 for its Spatial Reality Display (ELF-SR2), along with a free plugin, according to a press release.

SiteKiosk Online introduces AI-powered features

The utilization of artificial intelligence has become a reality for SiteKiosk Online. Over the past few months, a prototype of an AI-driven product advisor has…

Bank Customer Experience Summit registration closing

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit, held jointly with the Interactive Customer Experience Summit from Sept. 11 to 13 in Charlotte, North Carolina, will focus…

Seeking nominations for 2024 Top 50 retail innovators report

September 5, 2023

The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…

California gaming center installs ecosystem for VR experiences

September 4, 2023

Broken Controller, a Fresno, California, gaming center that offers immersive gaming adventures like an arena scale VR experience, Hero Zone VR experience…

7-Eleven Australia taps Grabango to enhance app pay, Go feature

August 30, 2023

7-Eleven Australia is partnering with Grabango, a checkout-free technology provider, to develop My 7-Eleven App Pay and Go 2.0 which is expected to launch in…

Gaming and entertainment: A new era for F&B

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Far sighted food and beverage establishments are cashing in on improved game machine technology, the popularity of social entertainment and the emergence of…

Olyns teams with Screenverse to provide advertising on plastics recycling machines

August 28, 2023

Olyns, an AI-powered recycling solution and retail media network, has teamed with Screenverse Inc., an ad management company that specializes in maximizing…

Moscow Metro to test digital ruble payment

August 23, 2023

Moscow Metro plans to accept payment by digital rubles, slated for circulation in 2025, on a test basis for Troika souvenir cards and Koshelek ticket balance…

University of San Diego intros automated c-store

August 22, 2023

The University of San Diego has teamed with AiFI to provide frictionless shopping options to students, staff members and guests on campus, according to a press…

Thinking about adding self service? Don’t miss this ICX Summit session

August 22, 2023

Customers want to take control of their interactions more than ever and are opting for self service in nearly every possible venue. Fortunately, businesses and…

United Arab Emirates features unusual vending machines

August 21, 2023

The United Arab Emirates offers a variety of unusual vending machines for tourists and residents alike, according to a whatson.ae report.

Atlanta smart cities initiative to offer autonomous grocery store, wayfinding kiosks, EV charging stations

August 18, 2023

Atlanta BeltLine Inc. is kicking off its digital inclusion strategy and announcing the partners for the organization's first smart cities demonstration project…

Onboarding: The Secret Sauce for Self-Service Success

Taking on a self-service project can be complicated and overwhelming. That's why Advanced Kiosks offers onboarding services: a comprehensive service to ensure…