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Customer Experience News & Media

Energy info kiosks used to change daily habits

Hotels are just some of the deployers that help users go green.

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BLOG: Modiv Media brings new tech to the grocery store

August 21, 2007

Crave at CNET: Modiv Media is creating the next generation of grocery stores. Shopping at the grocery store is a weekly task that hasn't really been improved…

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Author's LongPen kiosk coming to bookstores

August 20, 2007

The Globe and Mail (Canada): Author Margaret Atwood's unlikely invention, the LongPen, is moving into a record store and several bookstores in Canada, the…

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NCR to open office in World Trade Center

August 8, 2007

Dayton (Ohio) Business Journal: NCR Corp. is planning to open a 40,000-square-foot customer-briefing center in Manhattan. Lorraine Russell, NCR spokeswoman…

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NCR looks to benefit from in-store embarrassment

August 8, 2007

The (New Zealand) National Business Review: If you find it embarrassing buying libido-enhancing vitamins, hemorrhoid cream, incontinence products and…

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Self-service improves wait times

August 8, 2007

The Wall Street Journal: When the Ted Stevens Anchorage International Airport was planning a new concourse, prime tenant Alaska Airlines insisted on a…

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REPORT: Self-service improves customer service, differentiation

August 7, 2007

BOSTON — Research report "Killer Kiosks: Redefining the Customer Experience Through Self-Service," published by Aberdeen Group, reveals that 88 percent of the…

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Hertz car-rental kiosks to open in Florida

August 1, 2007

ORLANDO, Fla. — Hertz Corp. says it plans to roll out a new company that puts travelers in the driver's seat.   Simply Wheelz, which will operate under the…

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Hilton's CIO champions self-service

August 1, 2007

ZDNet: With hundreds of kiosks installed at more than 300 Hilton Hotels, Hilton's chief information officer says Hilton is using self-service to meet customer…

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Mackinac Island hotel installs concierge kiosk

July 30, 2007

SEATTLE — Impart Media Group Inc. announced the installation of its first concierge kiosk at the Lake View Hotel on Mackinac Island in Michigan.   According…

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Calif. county deploys tourist kiosks

July 30, 2007

The Bakersfield Californian: The first in a series of kiosks designed to promote Kern County, Calif., tourist attractions is on its way. The first two kiosks…

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Calif. hotel installs energy-awareness kiosks

July 26, 2007

SAN FRANCISCO — Atman Hospitality Group Inc. is deploying kiosks at its Gaia Napa Valley Hotel & Spa that offer guests an opportunity to be conscious of…

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Wendy's uses kiosk in search for new burger

July 24, 2007

The (Cleveland) Plain Dealer: Hamburger chain Wendy's is searching for its next great burger recipe. As part of its 25-city "Great Taste Tour," Wendy's has…

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French boutique uses RFID-powered loyalty card program

July 11, 2007

RFID Journal: Gedenim, a French clothing retail chain specializing in jeans, is using RFID loyalty cards in an effort to attract young shoppers to its stores.

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New York museum uses kiosks for messaging, guest book

July 10, 2007

The New York Sun: A growing number of arts organizations are capitalizing on e-mailing, text messaging and online social networking as ways to build…

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NRF and DigitalSignageToday.com to host pavilion at NRF Big Show

July 9, 2007

WASHINGTON, D.C. – The National Retail Federation and DigitalSignageToday.com announced a partnership to create a special pavilion for the NRF 97th Annual…

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NCR releases self-service study

June 24, 2007

Insideretailing.com: A U.S. consumer study conducted by NCR Corp. found that modern consumers prefer to deal with retailers who offer self-service options.

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Staples tries webcam-driven help kiosks to combat labor shortage

June 20, 2007

Canadian Broadcasting Corporation: Experticity is working to mitigate the effects of the current labor shortage in Alberta, Canada, by offering in-store…

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NCR retail survey: Long queues mean more walk-aways

June 20, 2007

domain-B.com: NCR Corp. unveiled its "Queue Frustration" self-service retail survey undertaken by ACNielsen among working men and women between 25 to 45 years…

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Focus on the Family gets info kiosks

May 30, 2007

COLORADO SPRINGS, Colo. — PSI Corp., d.b.a. Pantel Systems Inc., provider of customer-facing self-service systems, has announced a kiosk deployment deal…

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