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Customer Experience News & Media

Barclays goes self-service, eliminates cashiers

July 31, 2014

Britain's third-largest bank, Barclays, is set to begin new self-service initiatives with the deployment of iPads for customers wishing to make transactions…

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Australian national park exploring self-service possibilities

July 28, 2014

The visitor information center of Innes National Park is due to become a complete self-service facility in September 2014, according to ABC.net.au.

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The three vital features of every great kiosk system

Truly exceptional kiosk deployments always have three key features, according to a kiosk product expert.

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Texas-based kiosk will try to save your wet phone

July 22, 2014

DryBox kiosk is giving Lewisville, Texas, mall-goers a chance to repair their wet phones, according to a Dallas News article.

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Check out Panera To You

by Brenda Rick Smith — Editor, Networld Media Group

The store layout is dominated by ordering, order pick-up and wait-area seating.

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Kiosks transform charitable donations and create opportunities for giving

by Nicole Troxell — Associate Editor, Networld Media Group

Kiosks are creating new and easier ways to give to charitable organizations.

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Kiosks aid in tithing for NJ church

July 21, 2014

The 135-year-old nondenominational Ocean City Tabernacle in N.J. is an old church with a new way of giving, according to a Press of Atlantic City article.

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Blending the physical with the digital: What we can learn from Lego and 3D printing

by Laura Miller — Director of Marketing, Kioware

New tech lets us go from physical to virtual and back; how can this be applied to digital signage and kiosk solutions?

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South Korean self-service café relies on honor system

July 18, 2014

On the South Korean island Jeju a self-service café relies on the honor system, according to Want China Times.

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Kiosk gets Toronto visitors involved in Pan Am, Parapan Games countdown

July 17, 2014

The city of Toronto is engaging visitors in the countdown to the Pan Am and Parapan Games next summer with an interactive kiosk and countdown clock, according…

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Malaysia Airlines closes economy check-in in favor of self check-in

July 14, 2014

Today Malaysia Airlines will close its staff check-in counters and move to required self-service kiosks for all passengers flying out of Kuala Lumpur…

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Don't miss our 'Digital Signage Kiosks 101' webinar, coming soon

July 10, 2014

Kiosks used to be distinct, ATM-shaped fixtures located in store corners and hotel lobbies, but the lines between digital signage and digital signage kiosks…

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Vienna airline deploys baggage handling kiosks to save time

July 10, 2014

Austrian Airlines debuted four baggage-check kiosks as part of a pilot program testing self-service efficiency, according to FutureTravelExperience.com.

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Hotels check into kiosks to meet guests' technological demands

July 10, 2014

Two hotel brands, both part of the GLH Hotels Management Group in the U.K., recently deployed a kiosk solution across their more than 30 hotels.

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Bank kiosks expand ATM services with face-to-face interaction

July 9, 2014

Citizens Bank of Edmond in Edmond, Okla., has become the first community branch in the nation to put a face to electronic banking with direct video links at…

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ID TECH upgrades key pad and card reader to protect customers

July 9, 2014

Using unique tracking numbers, ID TECH has developed a new product that prevents card data compromise even in situations where the card is not present…

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Major League Baseball All-Star festivities offer self-service beer vending

July 8, 2014

At the Major League Baseball All-Star events, fans at Target Field, home of the Minnesota Twins, can count on a new addition to concessions: beer vending…

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U.K. consumers frustrated by self-service machines, prefer humans

July 8, 2014

An overwhelming 93 percent of U.K. consumers using self-service machines in banks and retailers feel frustrated by the technology, according to research by…

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Digital Screenmedia Association hosting omnichannel digital consumer engagement symposium

June 30, 2014

The Digital Screenmedia Association will host its next DSA Symposium — featuring executives from PepsiCo-Frito Lay, Dave & Buster's, Top Golf and…

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UA installs automated passport control kiosks at Newark Liberty

June 27, 2014

United Airlines customers returning to the U.S. through Newark Liberty International Airport can now enjoy a faster customs experience. The airline has…

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