Customer Experience News & Media
Provision Interactive Technologies partners with Discount Drug Mart on 3D Savings Center kiosks
June 29, 2017
Provision Interactive Technologies Inc. has entered into a multi-year partnership agreement with Discount Drug Mart Inc. to install Provision's proprietary 3D…
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Expanding digital signage capabilities drive growth for outdoor interactive kiosks
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Interactive kiosks are providing outdoor environments with new ways to promote their offerings as well as new revenue opportunities in the form of paid digital…
read nowAmerican Green introduces biometric verification for dispensing age-restricted products
June 26, 2017
American Green has introduced a vending system that enables the vending of controlled or age-restricted products using biometric verification, according to a…
read nowCarvana reports revenue gain and bigger net loss for 2017 Q1
June 26, 2017
Carvana, a publicly-traded company that offers an economical way to buy used cars using a vending system and has raised millions from investors, reported…
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Millennials weigh in on how they shop
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial…
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Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.
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The ‘store as a community gathering place’ emerges as a way to engage customers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Interactive technology, besides empowering consumers, gives stores new reason to take new measures to make customers feel at home.
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Interactive customer technology: How to achieve employee buy-in
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Achieving employee buy-in needs to be part of the project from the beginning when introducing customer interactive technology.
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3 keys to interactive digital signage solutions
by Bradley Cooper — Editor, Connect Media
When determining whether to integrate interactive elements into your digital signage, you need to consider content, cost and potential pitfalls.
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Data analytics hold the key to understanding and guiding the retail customer
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Interactive technology promises a wealth of insights on customer behavior, but retailers need to have a plan for deploying the technology and glean insights…
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Customer experience is defined at new levels during ICX Summit 2017
by Lyle Bunn — Strategy Architect, BUNN Co.
When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.
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Neiman Marcus embracing innovative tech from the front door to the dressing room
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab…
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ICX panel: Internet of Things offers new capabilities, but new technology requires preparation and commitment to change
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Companies need to utilize new technology to remain competitive, but they must be aware of all the changes that a new technology will bring to their operation…
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'Interesting times' highlight ICX Summit 2017
by Christopher Hall — w, t
Brands really can't treat any of their customers like they’re all alike anymore, not just the millennials, especially now that the technology is available to…
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Interactive Customer Experience: the start of a daunting, yet exciting journey
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The ICX Summit gave retailers and interactive technology players a chance to learn why companies have to share information both internally and externally to…
read nowNew York State Fair to add ticket kiosks for milk purchases
June 14, 2017
The New York State Fair will add electronic kiosks to allow visitors to buy tickets for purchasing 25-cent milk servings at the milk bar inside the Dairy…
read nowWalmart pilots self-service kiosk for fast online order delivery
June 12, 2017
A few lucky Walmart shoppers in Oklahoma City are the first to test an automated kiosk being used to distribute online grocery orders in under a minute.
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Kiosk Marketplace defines a 'self-serve kiosk' to improve public understanding
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Kiosk Marketplace readers select a uniform definition of a self-serve kiosk. The definition will improve public understanding of self-serve kiosk capabilities.
read nowSoftBank buying Boston Dynamics to boost robotic advancements
June 12, 2017
Robotics pioneer Boston Dynamics, owned by Google's Alphabet Inc., is being acquired by SoftBank Group Corp.
read nowConsumers love tech in the brick-and-mortar retail experience
June 12, 2017
A new Bouncepad survey reveals U.S. consumers love stores that offer technology and they want more tech options in the shopping experience.
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