HMSHost introduces self-order kiosks
HMSHost has begun introducing self-order kiosks in quick service restaurants in airports and highway travel plazas across North America, according to a press release. The kiosks are available across a variety of HMSHost quick service restaurants in more than 50 airports and travel plazas and will be deployed in approximately 100 locations by the end of 2019.
The kiosk solution utilizes the QikServe self-service platform and is integrated with HMSHost's point-of-sale system.
Guests are able to browse the menu and make selections, order and pay via a digital interface. The ordering process includes options to add more items to their meal, and the kiosks have already demonstrated a typical increase in average transaction value of around 20 percent.
"Since deploying the QikServe kiosk solution, we have seen a significant improvement in overall guest satisfaction," James Schmitz, vice president of innovation at HMSHost, said in the press release.