A preventive maintenance checklist

by James Bickers — Editor, Networld Alliance

When it comes to the devices that keep your business humming, an ounce of prevention is worth far more than a mere pound of cure.

Improving usability drives customers to self-service

by James Bickers — Editor, Networld Alliance

Companies increasingly want to move customer transactions to a self-service channel, and according to a new report from Forrester Research, usability…

Homemade kiosks turn heads at DNA Lounge

by James Bickers — Editor, Networld Alliance

An original member of the Navigator/Mozilla design team, Jamie Zawinski is one of the fathers of the modern Web browser. Today, he runs the high-tech-flavored…

HP enters photo kiosk market

by James Bickers — Editor, Networld Alliance

Photo kiosks are one of the great self-service success stories - and computing giant HP wants a piece of the action. The company recently unveiled two…

Who's Who: Peter Kaszycki

by James Bickers — Editor, Networld Alliance

March 5, 2006

Pro-Tech's main man knows what it takes to build a device that can weather the elements - and he knows the importance of balancing work and family.

Info Touch's Shahbazi discusses how to serve the cash-preferred

by James Bickers — Editor, Networld Alliance

In a presentation chock-full of statistics and new insights, Hamed Shahbazi, chief executive officer of Info Touch Technologies, addressed the audience at The…

New Summit report finds continental gulf in adoption

by James Bickers — Editor, Networld Alliance

Europe, once thought to be the leader in self-service deployment, is now in third place. What's going on?

Self-checkout and the customer relationship

by James Bickers — Editor, Networld Alliance

As more companies turn to kiosks to lower labor costs and increase checkout time, the question lingers: Does this hurt the relationship with the customer?

Alex Richardson offers tips on assisted selling

by James Bickers — Editor, Networld Alliance

In his seminar at The Self-Service & Kiosk Show on Feb. 13, Alex Richardson laid out the trends he's seeing in assisted selling devices in retail. Richardson…

Touching the future in Orlando

by James Bickers — Editor, Networld Alliance

More than 300 potential buyers from across the country came to look, learn and buy at The Self-Service & Kiosk Show, Feb. 13-14 in Orlando, Fla., despite a…

The Self-Service & Kiosk Show winter '06 opens in Orlando

by James Bickers — Editor, Networld Alliance

February 13, 2006

The winter installment of The Self-Service & Kiosk Show opened today at the Doubletree Hotel at Universal Orlando. More than 40 exhibitors brought their…

The Self-Service & Kiosk Show opens in Orlando, Fla.

by James Bickers — Editor, Networld Alliance

February 13, 2006

The Self-Service & Kiosk Show opened Feb. 13 in Orlando, Fla. with more than 40 exhibitors showing off their latest and greatest wares, from check-cashing…

Janelle Barlow addresses the importance of branding in self-service

by James Bickers — Editor, Networld Alliance

The author of the best selling "A Complaint is a Gift" and "Branded Customer Service" gave the keynote address at The Self-Service & Kiosk Show, Feb. 14, 2006.

Can RFID put an end to lost luggage?

by James Bickers — Editor, Networld Alliance

McCarran Airport has done away with barcodes in its baggage check department, opting instead for RFID tags. It's an experiment that has paid off with greater…

Source Technologies, KIS to bring their latest to Orlando

by James Bickers — Editor, Networld Alliance

The Self-Service & Kiosk Show will take place in Orlando, Feb. 13-14. Anchor partners include financial services leader Source Technologies and kiosk industry…

Retail, restaurants and more: The Self-Service & Kiosk Show expands focus

by James Bickers — Editor, Networld Alliance

Self-service has evolved to encompass much more than just kiosks, and so has the only trade show devoted to end-market users of the technology. Attendees of…

Can contactless payments take hold?

by James Bickers — Editor, Networld Alliance

The 7-Eleven c-store chain recently announced that all 5,300 of its U.S. stores would accept the "blink" contactless card from Chase. A number of other…

Making sense of software data standards

by James Bickers — Editor, Networld Alliance

The Association for Retail Technology Standards recently upgraded three of its XML schemes to final standards. But factors like competition, legacy systems and…

Kiosk magazine changes name to Self-Service World

by James Bickers — Editor, Networld Alliance

January 3, 2006

Kiosk magazine, published by Louisville, Ky.-based NetWorld Alliance (which also publishes this Web site), is undergoing a change, and with the new year comes…

Five tips for dealing with your maintenance provider

by James Bickers — Editor, Networld Alliance

Nobody likes machine downtime, but keeping things simple and organized will save time and frustration in the long run.