Apple unveils Apple Pay mobile wallet at iPhone launch event

by James Bickers — Editor, Networld Alliance

Apple Pay, which is set to launch in the U.S. in October, uses a secure element in the phone to store card information. It eliminates the need for a mag…

Netflix to split into two separate companies. Wait, what?

by James Bickers — Editor, Networld Alliance

I awoke this morning to a friendly, "personal" email from Reed Hastings, the co-founder and CEO of Netflix. "I messed up. I owe you an explanation," he says…

NCR's 'c-tailing' (r)evolution

by James Bickers — Editor, Networld Alliance

The company's new approach is as much a philosophy of retail as it is a suite of hardware and software.

In-Store Marketing Expo 09: Bringing life to the point of purchase

by James Bickers — Editor, Networld Alliance

Making POP more interactive and engaging was a big focus in the event's exhibit hall.

Swine flu and self-service: Tips for protecting your customers and staff

by James Bickers — Editor, Networld Alliance

The current scare underscores the need for a solid cleaning strategy — and good communication with customers.

Microsoft's Retail Experience Center: It's all about connectedness

by James Bickers — Editor, Networld Alliance

The Redmond giant's retail test lab focuses on connecting all the moving parts of a retail enterprise, right down to the customer level.

GlobalShop 2009: Optimism and strength

by James Bickers — Editor, Networld Alliance

Despite the economic chill in the air, attendees and exhibitors made last week's tradeshow a success in the eyes of its organizers.

U*tique upgrades vending to a luxury experience

by James Bickers — Editor, Networld Alliance

High-end brands, choreographed lighting set new robotic shop apart from other vending machines.

Globalshop 2009: The changing face of in-store marketing

by James Bickers — Editor, Networld Alliance

Next month's event will focus heavily on new trends in fixtures, screens and the store as media marketplace.

NRF Sonic Bar shows how self-service kiosks can draw customers

by James Bickers — Editor, Networld Alliance

The high-concept concept store gave attendees a taste of retail's future – one that is available today.  

Interactive kiosks a highlight of NRF show

by James Bickers — Editor, Networld Alliance

How can stores pull consumers away from their laptops and back in the malls? The NRF "Big Show" will show how self-service kiosk technology may be the answer.

Shopper marketing show heavy on innovation

by James Bickers — Editor, Networld Alliance

November's In-Store Marketing Expo proved to be grounds for new retail digital signage and kiosk technology.

In-Store Marketing Expo grows

by James Bickers — Editor, Networld Alliance

Las Vegas show attracts 300 retail solutions providers.

A cashless society?

by James Bickers — Editor, Networld Alliance

A survey reveals increase in some consumers' use of cash.

MICROS: Touchscreen kiosks to take flight at JFK International

by James Bickers — Editor, Networld Alliance

September 15, 2008

James Bickers is the editor of Retail Customer Experience, a sister site of Self-Service World. To submit a comment about this story, e-mail Tracy Kitten. …

Near-future boom for near-field?

by James Bickers — Editor, Networld Alliance

NFC-enabled cell phones might make m-payments, m-banking common.

GlobalShop: Symon, Madix unveil screens at the shelf level

by James Bickers — Editor, Networld Alliance

March 19, 2008

CHICAGO — A partnership between digital signage company Symon and Madix Store Fixtures and Displays was unveiled this week at GlobalShop.   The Easel is a…

GlobalShop: Interactive mannequin stops traffic with projection technology

by James Bickers — Editor, Networld Alliance

March 19, 2008

CHICAGO - One of the most eye-catching retail applications unveiled at this week's GlobalShop expo was tucked in the back of the Epson booth.   A nude…

GlobalShop: Smell machine may make scents for retail

by James Bickers — Editor, Networld Alliance

March 17, 2008

CHICAGO — Today was opening day for GlobalShop 2008, the 16th installment of the trade show devoted to store design, visual merchandising and in-store…

NRF 2008 opens in New York

by James Bickers — Editor, Networld Alliance

January 13, 2008

NEW YORK — The National Retail Federation's 97th Annual Convention & Expo opened this morning at the Jacob K. Javits Convention Center. Approximately 60…