News & Media From Ben Wheeler
The kiosk shift: Why Android and ARM are gaining ground in automated retail
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
As Android and ARM-based hardware gain ground in automated retail, Windows faces growing competition. T-ROC's Ben Wheeler examines how licensing, energy…
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LTL vs. dedicated trucking: What really gets a kiosk to revenue faster?
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
Less-than-truckload, or LTL, shipping gives operators the ability to move individual kiosks or smaller groups without waiting to fill an entire truck.
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Purpose-built automated retail: Designing for payment security and resilience
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
A common mistake is designing every function of the kiosk around one shared connection and assuming that connection will always be available.
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Automated retail is never "ship and forget"
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
A kiosk should never be treated as a product that gets shipped to a location and forgotten. It should be treated as one endpoint in a larger operating network.
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Leaner automated retail, part 2: Give the hardware a second life
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
For operators managing large fleets, one of the most practical sustainability strategies may be extending the useful life of equipment already on the balance…
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Leaner automated retail, part 1: Cutting energy and unnecessary service miles
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
The sustainability conversation in automated retail should start somewhere practical: How can we operate the network with less waste?
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The fresh food frontier, part 3: The cold chain becomes a data problem
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
Fresh automated retail creates an unusual challenge. The store may be unattended, but the food cannot be unmanaged.
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The fresh food frontier, part 2: Fresh vs. frozen is an operating decision
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
Once an operator decides to offer meals through automated retail, another question appears quickly: Fresh or frozen?
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The fresh food frontier, part 1: Compliance before deployment
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
Consumers increasingly expect better food choices in workplaces, hospitals, campuses, residential properties, transportation locations, and other places where…
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The autonomous pivot: What independent retailers should know before going cashierless
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
Computer vision, smart access, sensor-based product tracking, cloud software, and digital payments have made autonomous retail more accessible across…
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The battle for the breakroom: Which automated retail model wins?
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
Micro-markets, smart coolers, connected vending machines and specialty food systems are giving employers and property managers far more choices when providing…
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An operations guide to shrink mitigation in unattended retail
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
Unattended retail offers customers speed, convenience, and around-the-clock access. For operators, it can open new revenue channels while reducing the need for…
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Post COVID-19, self-service kiosks will play a bigger role in limited service restaurants
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
COVID-19 has stimulated new capabilities for self-serve kiosks. Beyond the coronavirus, however, self-service technology continues to evolve to make the buying…
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How self-service can make restaurants omnichannel retailers
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
Fully opted-in loyal restaurant customers would jump at the chance to get their order started long before they wait to get to a speaker box. Self-service…
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Restaurants and kiosks in a post-Covid19 world: What's the 'new normal'?
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
Restaurant owners are going to have to think outside the box about things like decreased capacity at their restaurant to accommodate for social distancing.
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ADA compliant screen readers? Garbage-in, garbage-out...
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
The content in the coding of the software application must be compatible with the screen reader to be compliant with federal disability access rules.
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Human image sensing technology makes big strides; Omron steps forward
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
One of the most powerful biometric identification tools have come across at trade shows recently is the HVC-P2 from Omron Electronic Components LLC, an…
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Intel Compute Card brings new flexibility to kiosks
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
The Contec C5 leverages the Intel Compute Card and its low-power, high-performance platform to enable a compact footprint backed by proven Intel architecture.
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ICX Summit fever is really heating up; Don’t be left behind!
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
The IXC Summit June 12-14 in Dallas at the Omni Hotels & Resorts will cover the landscape from kiosks to digital signage to mobile and beyond to give attendees…
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Kiosk issue: 3G or not 3G, this is not a drill!
by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC
Self-serve devices that were or will be populated with 3G technology will very shortly be in need of upgrading. There are several questions that kiosk…
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