3 aspects of high-quality kiosk software

by Craig Martin — Client Contact, Reality Interactive, LLC

The user experience design, remote monitoring capabilities, and on-site care of your software solution will determine its effectiveness to serve you and your…

How to ensure self-service solutions pay you back

by Michael Ionescu — President, Ionescu Technologies

There is nothing more frustrating to me than seeing an interactive kiosk/digital display out in public that either does not work or is so lagging or…

Is self-service the new tech startup?

by Chris Gilder — Founder/CEO, Meridian

Technology incubation is our future. Just try talking to kid — if you can get them to look up from their smartphones! Texting is the new email. Touchpads are…

Choosing the right paper for your kiosk: Thermal paper sensitivity

by Stephen Enfield — vp, POS Supply Solutions

This is part one of a three-part series that will delve into the aspects of thermal paper that affect its grade.

Improving 4 retail trends with self-serivce

London is buzzing this summer. People flocked to the city for the Diamond Jubilee. While it captivated the world's attention, it was just a warm up for the…

How to minimize the effect of kiosk errors

by Natsumi Nakamura — Marketing, PFU Systems

Let's examine the following scenario to find out how things could go wrong with an in-store kiosk that is not designed to handle errors properly.

Scoring a homerun with self-service

As I've worked with retailers on self-service strategy, I find that sometimes people become so focused on the technology that they miss the obvious. For…

Public perception: What holds the kiosk industry back

by Michael Ionescu — President, Ionescu Technologies

Over the years, it has seemed like the biggest problems for many self-service kiosk networks has been two main things: Long-term maintenance and justifying the…

3 things to ask of your enclosure vendor

by Craig Martin — Client Contact, Reality Interactive, LLC

What appears on the screen is just one of the elements of the overall customer experience. If you've got great content, you'll want to ensure that the rest of…

Kiosks honoring Memorial Day, American sacrifice

by Chris Gilder — Founder/CEO, Meridian

I'm sure we are all looking forward to this Memorial Day weekend. The weather is supposed to be beautiful and undoubtedly we will be grilling, but it's also…

10 industries increasing kiosk use

by Kurt Myrick — Technical Engineer, Phoenix Kiosk

In a fast paced, do-it-yourself world it's no wonder self-service kiosks are gaining popularity and are popping up in more locations. From ATMs to retail…

Gen Y and Self-Service: A Love Story

I just finished interviewing retailers about their employee challenges. By far, the largest complaint was about managing Gen Y, and those same complaints were…

Helping customers help themselves

by Dean Sanders — Director, industry Sales, Zebra Technologies

Today's shoppers want instant access to information to locate what they want and where they can get it, compare prices and find out what others think about the…

What are the hidden challenges of kiosk application development?

by Natsumi Nakamura — Marketing, PFU Systems

You are half way through your kiosk project. You have secured the budget and organizational buy-in, and have even selected kiosk hardware and devices. Now, you…

Movie tickets coming soon to a redbox near you?

by Cherryh Cansler — Editor, FastCasual.com

??Coinstar has made many a headline lately with its plans to broaden its kiosk businesses. It's been testing coffee and gadget-dispensing kiosks but now may…

When a bargain isn't a bargain

by Chris Gilder — Founder/CEO, Meridian

Ever wonder how eBay can be a $10 billion dollar company? Why Black Friday is the biggest shopping day of the year? How Craigslist is a household name?

The dangers of using the 'K' word

by Michael Ionescu — President, Ionescu Technologies

I just wanted to take a moment to expound a little bit on a piece in my last blog challenging that the term "kiosk" is a much too general and outdated word…

Why are your kiosk receipts fading?

by Stephen Enfield — vp, POS Supply Solutions

Have you ever taken out a receipt to make a return and noticed that it's starting to fade, or worse yet has become completely unreadable? Do you wonder why…

The elegance of simplicity: Creating experiences that drive purchase

It's 9 p.m., and my son has fried his computer. I'm not entirely sure what is oozing from the bottom. He fervently denies that he had any liquids in the…

3 key traits of a qualified lead vendor

by Craig Martin — Client Contact, Reality Interactive, LLC

The right lead vendor can make a project work just as easily as a bad one can not. Here's what to look for in making your choice.