Helping customers help themselves

by Dean Sanders — Director, industry Sales, Zebra Technologies

Today's shoppers want instant access to information to locate what they want and where they can get it, compare prices and find out what others think about the…

What are the hidden challenges of kiosk application development?

by Natsumi Nakamura — Marketing, PFU Systems

You are half way through your kiosk project. You have secured the budget and organizational buy-in, and have even selected kiosk hardware and devices. Now, you…

Movie tickets coming soon to a redbox near you?

by Cherryh Cansler — Editor, FastCasual.com

??Coinstar has made many a headline lately with its plans to broaden its kiosk businesses. It's been testing coffee and gadget-dispensing kiosks but now may…

When a bargain isn't a bargain

by Chris Gilder — Founder/CEO, Meridian

Ever wonder how eBay can be a $10 billion dollar company? Why Black Friday is the biggest shopping day of the year? How Craigslist is a household name?

The dangers of using the 'K' word

by Michael Ionescu — President, Ionescu Technologies

I just wanted to take a moment to expound a little bit on a piece in my last blog challenging that the term "kiosk" is a much too general and outdated word…

Why are your kiosk receipts fading?

by Stephen Enfield — CEO, POS Supply

Have you ever taken out a receipt to make a return and noticed that it's starting to fade, or worse yet has become completely unreadable? Do you wonder why…

The elegance of simplicity: Creating experiences that drive purchase

It's 9 p.m., and my son has fried his computer. I'm not entirely sure what is oozing from the bottom. He fervently denies that he had any liquids in the…

3 key traits of a qualified lead vendor

by Craig Martin — Client Contact, Reality Interactive, LLC

The right lead vendor can make a project work just as easily as a bad one can not. Here's what to look for in making your choice.

Why tablets can't fully replace stand-alone kiosks

by Kurt Myrick — Technical Engineer, Phoenix Kiosk

Tablet kiosks are becoming popular, and business owners naturally want to catch up on the trends.

How to protect your kiosk

by Natsumi Nakamura — Marketing, PFU Systems

As we discussed in the previous post, kiosk security is one of the greatest challenges organizations need to deal with during kiosk application development.

A New Perspective on ADA: Empathy rather than compliance

After hearing reports that Whistler got 4 feet of snow in March, my son and I changed our Spring Break plans and headed for the slopes. After five days of…

What's a kiosk?

by Michael Ionescu — President, Ionescu Technologies

I try not to use the word kiosk when speaking with potential clients. For those of us who are in the kiosk industry, and even for those of us who browse this…

Self-service spreading to government

by Dean Sanders — Director, industry Sales, Zebra Technologies

We are all familiar with self-service applications in retail, hospitality and even health care, but in recent years, kiosk use has made its way into other…

Archivability of thermal paper

by Stephen Enfield — CEO, POS Supply

A common concern regarding thermal paper is the length of time the paper's images will last. There are many types of thermal paper designed for a variety of…

5 critical questions for your next hardware vendor

by Craig Martin — Client Contact, Reality Interactive, LLC

Without great hardware from a great supplier, the odds of a successful deployment fall fast.

Bad execution: Why good kiosk ideas fail

by Michael Ionescu — President, Ionescu Technologies

My last blog detailed some kiosk programs that I thought have been relatively successful in recent years. The common theme of these successful programs seemed…

Why self-service is on the rise

by Dean Sanders — Director, industry Sales, Zebra Technologies

Recent news reports have stated that some grocers plan to remove their kiosk systems, spurring debate as to whether the self-service industry will survive.

How kiosk applications differ from websites

by Natsumi Nakamura — Marketing, PFU Systems

In the previous two posts, we discussed the two key factors of kiosk software development - an attractive user interface and a seamless integration process.

Infographic: Are Aussies indicative of the future of customer service?

Australian customers overwhelmingly preferred self-service to human interaction, according to a recent study by the firm Galaxy Omnibus in Australia. In fact…

Are kiosks still relevant in a mobile world? Part 3

by Michael Ionescu — President, Ionescu Technologies

The past two blogs have brought up the concern of kiosks staying competitive in an environment that is seeing the increasing dominance of mobile technology.