Predicting the future of photo kiosks

Photo kiosks were once a hot retail topic. They were a way for retailers to fuel foot traffic and to provide an array of profitable services in a limited…

Why Penn's wine kiosk failed: Part 2

by Natsumi Nakamura — Marketing, PFU Systems

In this series, we have been discussing why the Pennsylvania Liquor Control Board's Wine Kiosk project failed. In this post, we will focus on the more than…

iPad kiosks: The cheap, unreliable kiosk solution

by Michael Ionescu — President, Ionescu Technologies

My company has been experimenting with iPad kiosks for about a year now, because we wanted to test the feasibility of using them for streamlined kiosk projects…

5 stakeholders essential to kiosk success

I used to do a presentation entitled "Ways to Fail Miserably, Quickly and Expensively with Kiosks." One of the quickest paths to failure was to not have the…

Thank you, Steve Jobs

by Chris Gilder — Founder/CEO, Meridian

There are many reasons to thank Steve Jobs. His innovation. His ability to make technology usable. His ability to redefine the way things work (iTunes, iPod…

Medication-dispensing kiosks are the next step in user-friendly health care

by Kurt Myrick — Technical Engineer, Phoenix Kiosk

Over the last few years health care and technology have combined to provide more convenience for consumers. Rather than wait in long lines at the doctor's…

Why Penn's wine kiosk failed: Part 1

by Natsumi Nakamura — Marketing, PFU Systems

After reading fellow blogger Michael Ionescu's post "Bad execution: Why good kiosk ideas fail", I did some research to learn more about what was behind the…

Designing trendy kiosks

Most days I curse the fact that I'm not in the south of France. However, this week is especially bad. If you are a designer or trend watcher this is the week…

3 aspects of high-quality kiosk software

by Craig Martin — Client Contact, Reality Interactive, LLC

The user experience design, remote monitoring capabilities, and on-site care of your software solution will determine its effectiveness to serve you and your…

How to ensure self-service solutions pay you back

by Michael Ionescu — President, Ionescu Technologies

There is nothing more frustrating to me than seeing an interactive kiosk/digital display out in public that either does not work or is so lagging or…

Is self-service the new tech startup?

by Chris Gilder — Founder/CEO, Meridian

Technology incubation is our future. Just try talking to kid — if you can get them to look up from their smartphones! Texting is the new email. Touchpads are…

Choosing the right paper for your kiosk: Thermal paper sensitivity

by Stephen Enfield — CEO, POS Supply

This is part one of a three-part series that will delve into the aspects of thermal paper that affect its grade.

Improving 4 retail trends with self-serivce

London is buzzing this summer. People flocked to the city for the Diamond Jubilee. While it captivated the world's attention, it was just a warm up for the…

How to minimize the effect of kiosk errors

by Natsumi Nakamura — Marketing, PFU Systems

Let's examine the following scenario to find out how things could go wrong with an in-store kiosk that is not designed to handle errors properly.

Scoring a homerun with self-service

As I've worked with retailers on self-service strategy, I find that sometimes people become so focused on the technology that they miss the obvious. For…

Public perception: What holds the kiosk industry back

by Michael Ionescu — President, Ionescu Technologies

Over the years, it has seemed like the biggest problems for many self-service kiosk networks has been two main things: Long-term maintenance and justifying the…

3 things to ask of your enclosure vendor

by Craig Martin — Client Contact, Reality Interactive, LLC

What appears on the screen is just one of the elements of the overall customer experience. If you've got great content, you'll want to ensure that the rest of…

Kiosks honoring Memorial Day, American sacrifice

by Chris Gilder — Founder/CEO, Meridian

I'm sure we are all looking forward to this Memorial Day weekend. The weather is supposed to be beautiful and undoubtedly we will be grilling, but it's also…

10 industries increasing kiosk use

by Kurt Myrick — Technical Engineer, Phoenix Kiosk

In a fast paced, do-it-yourself world it's no wonder self-service kiosks are gaining popularity and are popping up in more locations. From ATMs to retail…

Gen Y and Self-Service: A Love Story

I just finished interviewing retailers about their employee challenges. By far, the largest complaint was about managing Gen Y, and those same complaints were…