Selling the boss: self-service's value for HR

Bio Lab training supervisor John Norregard told his peers in management that HR kiosks could solve their training woes - then he proved it.

New kiosk to provide coupons on demand

by James Bickers — Editor, Networld Alliance

Matthias MoneyBoard's new kiosk will give customers the exact coupons they want, as they enter a store. But how will it fare against the long-established habit…

From handprints to heartbeats: Acceptance grows for biometrics

by James Bickers — Editor, Networld Alliance

No longer the stuff of science fiction, biometric technology is seeing major growth in both innovation and levels of consumer acceptance. New systems move from…

Winners of the 2006 KioskCom Excellence Awards announced

by James Bickers — Editor, Networld Alliance

For the fifth year, KioskCom has handed out accolades to the best self-service applications and providers. Here are the big winners.

Giving self-service a voice

by James Bickers — Editor, Networld Alliance

Many kiosks and self-service devices utilize a human voice in addition to on-screen prompts - and most often, that voice is female. NCR lab tests show why this…

10th annual KioskCom takes place in Las Vegas

by James Bickers — Editor, Networld Alliance

Viva self-service! The Mandalay Bay Resort & Casino played host to the state-of-the-art in kiosk technology and real-world applications.

Wincor-World Update

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PADERBORN, Germany - Many attendees of the annual Wincor World trade event stayed at a 16th century hunting lodge that made it easy to forget the modern world…

A touchscreen that touches back

by James Bickers — Editor, Networld Alliance

If you've ever held a video game controller that vibrated when you got fragged, you can probably thank Immersion for the experience - and now the company is…

J.C. Penney un-pops its self-service concept store

J.C. Penney rolled up the red carpet at its pop-up self-service store on 1 Times Square in New York City. The revolutionary store only sold products via kiosk…

A preventive maintenance checklist

by James Bickers — Editor, Networld Alliance

When it comes to the devices that keep your business humming, an ounce of prevention is worth far more than a mere pound of cure.

System leak compromises debit cards

by Tracy Kitten — Editor, AMC

A system is only as strong as its weakest link - an adage proven true last month when news broke of the most widespread debit-security breach ever. And experts…

Gift registry kiosk, gift card kiosk: made for each other or not?

They're both valuable retail tools, but do they belong together? Experts debate the merits of integrating or separating gift card kiosks and gift registries.

PMA 2006 wrap-up

The Photo Marketing Association's 2006 meeting was filled with new ideas and announcements. Here's a look at some of the big news from the self-service…

Improving usability drives customers to self-service

by James Bickers — Editor, Networld Alliance

Companies increasingly want to move customer transactions to a self-service channel, and according to a new report from Forrester Research, usability…

Homemade kiosks turn heads at DNA Lounge

by James Bickers — Editor, Networld Alliance

An original member of the Navigator/Mozilla design team, Jamie Zawinski is one of the fathers of the modern Web browser. Today, he runs the high-tech-flavored…

HP enters photo kiosk market

by James Bickers — Editor, Networld Alliance

Photo kiosks are one of the great self-service success stories - and computing giant HP wants a piece of the action. The company recently unveiled two…

Kiosks from the Continent

Looks aren't everything, but they definitely are something. Distinctively European trends in enclosure design are beginning to make an impact in the United…

Info Touch's Shahbazi discusses how to serve the cash-preferred

by James Bickers — Editor, Networld Alliance

In a presentation chock-full of statistics and new insights, Hamed Shahbazi, chief executive officer of Info Touch Technologies, addressed the audience at The…

New Summit report finds continental gulf in adoption

by James Bickers — Editor, Networld Alliance

Europe, once thought to be the leader in self-service deployment, is now in third place. What's going on?

Self-checkout and the customer relationship

by James Bickers — Editor, Networld Alliance

As more companies turn to kiosks to lower labor costs and increase checkout time, the question lingers: Does this hurt the relationship with the customer?