NCD calls for tougher accessibility standards on airport kiosks

The National Council on Disability has released a position paper, "Access to Airline Self-Service Kiosk Systems," that calls on the U.S. Department of…

The future of airline check-in? disCUSS among yourselves

by James Bickers — Editor, Networld Alliance

Travel industry executives will converge in Las Vegas later this month to explore the pros and cons of common-use self-service, which has the potential to…

Can RFID put an end to lost luggage?

by James Bickers — Editor, Networld Alliance

McCarran Airport has done away with barcodes in its baggage check department, opting instead for RFID tags. It's an experiment that has paid off with greater…

McDonald's puts media-burning kiosk program on the back burner

While the fast-food giant enjoys success with its DVD-rental kiosk, its Blaze Net program hasn't fared as well. What happened to this futuristic vision of the…

The 2005 Kiosk Awards: Entries for General and Best New Kiosk Application

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Find out who has entered what into the Best New Kiosk Application and the General categories of the 2005 Kiosk Awards.

Wincor World '06 highlights comprehensive banking, retail solutions

by Tracy Kitten — Editor, AMC

Innovation in system architecture is changing the way retailers do business. At Wincor World 2006, more than 70 Wincor partners from around the world will be…

Have it your way: Kiosks about to make impact in QSRs

by James Bickers — Editor, Networld Alliance

Pro-Tech's deal to become the kiosk provider for all 24,000 restaurants in the Subway chain is big news for the supplier - and perhaps even bigger news for…

Does CUSS keep it simple?

by James Bickers — Editor, Networld Alliance

The International Air Transport Association's CUSS standard aims to minimize the number of kiosks in airports while maximizing the work they can do. It also…

Competition was steep for the 6th Annual Kiosk Awards

The 6th Annual Kiosk Awards were announced Oct. 18 at the Self-Service & Kiosk Show in San Francisco. Find out which self-service devices took home the honors.

Interactive taxi kiosks deliver information, entertainment

Cab riders in some major cities may find that making their way around a metropolis has just gotten easier, thanks to the emergence of new interactive taxi…

Show emphasizes the big picture of self-service (cont.)

by James Bickers — Editor, Networld Alliance

The name change was telling: The Self-Service & Kiosk Show (formerly The Kiosk Show) took a much broader view of self-service as a business strategy. Kiosks…

Show emphasizes the big picture of self-service

The name change was telling: The Self-Service & Kiosk Show (formerly The Kiosk Show) took a much broader view of self-service as a business strategy. Kiosks…

Post-deployment marketing promotes success

How companies market their kiosks and self-service devices after the machines are deployed is just as important to a deployment's success as the initial…

The 2005 Kiosk Awards: Entries for Best Demonstration of ROI, Best Digital Display Application, Best Entertaining or Gaming Kiosk and Best Travel or Hospitality Kiosk

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Find out who has entered what into the 2005 Kiosk Awards categories of Best Demonstration of ROI, Best Digital Display Application, Best Entertaining or Gaming…

Reaching the masses: making self-service devices accessible

by James Bickers — Editor, Networld Alliance

Hardware and software designers constantly fine-tune their work to build a kiosk that is usable by as many people as possible. Satisfying government…

Can't-miss retail

by James Bickers — Editor, Networld Alliance

With traditional advertising waning in effectiveness, retailers are turning to "event retailing" to drive sales and generate excitement - and kiosks are often…

Automating the survey process

by James Bickers — Editor, Networld Alliance

Intelligent businesses rely on customer feedback to drive decision-making. Paper ballots and face-to-face polls remain useful, but survey kiosks are becoming…

Making fast food even faster

by James Bickers — Editor, Networld Alliance

Kiosks are beginning to pop up in quick-service restaurants, helping speed the ordering process and improve the customer experience ... and among their…

Blue-ribbon kiosks, part I

by James Bickers — Editor, Networld Alliance

In the first of a series of stories looking at award-winning kiosk designs, the spotlight is focused on Burn A Song and WinesandRecipes.com.

What price loyalty?

by James Bickers — Editor, Networld Alliance

A new study shows that many loyalty programs are focusing too heavily on pricing, which might be having the opposite of its intended effect. What is the right…