Using customer persona to reduce multi-channel frustration

Lately, clients have asked us "What's next for self-service?" Underneath it we know they are really asking, "In a world of smart phones and tablets, is there…

Recording kiosks connect fans to brands

Social networking is all the rage these days, and one company has designed a kiosk to help retailers build brand awareness by giving consumers a deeper social…

Porn: Coming soon to a kiosk near you

by Cherryh Cansler — Editor, FastCasual.com

Kiosks allow consumers to check in for flights and into hotels, buy groceries and rent DVDs — all without human interaction. So, it comes as no surprise that…

Remembering a self-service revolutionary

Before self-service I remember hot summer afternoons with my legs sticking to the vinyl seats of my Grandfather's Ford pickup truck as we waited for…

Experiment on customers to get more from your self-service pilot

In our house, spring means two things: Chicago Cubs baseball and the school Science Fair. As I was helping my son sort out whether or not a cheese sandwich…

NCR offers consultancy services to improve travel experience

March 28, 2011

Travel providers could improve the consumer travel experience by implementing NCR Corporation's Customer Experience Consulting Services, said Jeanice…

GlobalShop: Product security, data with touch screens

Michael Moore with Reflect demonstrates how product data and security can be combined with cable and touch screen.

Check out this Checkout: RFID-enabled kiosks deliver more than just a cool factor

Now more than ever, retailers are focusing on the customer experience at the point-of-sale in order to provide the best service possible to increasingly…

CTIA: Sprint expands M2M portfolio with partnerships

Sprint VP uses the country's largest wireless convention to discuss the company's newest business partners.

NCR to sell DVD rental machines to retailers

March 24, 2011

NCR Corp. has plans to sell its own DVD kiosks to retailers, who will then brand them with their own logos and sell DVDs, video games or music CDs that are now…

Wal-Mart might get a taste of Pennsylvania wine kiosks

March 23, 2011

According to MSNBC.com, Wal-Mart stores across Pennsylvania may soon sell wine through kiosks located within its stores. Wal-Mart is participating in…

Study: Personalization key to retail growth

In-store technologies can boost customer satisfaction, according to two new consumer reports.

IN Media announces development of Android 2.2 touch screen kiosks

March 21, 2011

IN Media Corp., an integrator of Internet Protocol Television (IPTV) services, products and content for service providers, recently announced a plan to launch…

Coinstar offers no-fee gift cards to kiosk-host sites

March 13, 2011

Coinstar has launched a new incentive for consumers cashing in coins — no-fee gift cards at the very store where shoppers exchange coins.

Kiosks reaching for 'the cloud'

March 8, 2011

A simple internet connection can fully support IN Media Corp.'s new kiosk

Australia’s Beach Hut Media launches kiosks designed for retail settings

March 7, 2011

Beach Hut Media, a digital-media solutions provider headquartered in Sydney, Australia, launched its 2011 kiosks and components this week. The new designs…

Is it a Super Kiosk or just an iPad? (video)

March 7, 2011

Retailers can transform a standard iPad into an in-store kiosk with Global Bay Mobile Technologies' latest module.

No need to campaign for recycling in D.C.

The state capital has signed a deal with PepsiCo to launch hundreds of recycling kiosks throughout the city.

Students write prescription for kiosk success

A drug-dispensing kiosk took home top honors at Coinstar Inc.'s February Whiteboard Challenge at the Kellogg School of Management at Northwestern University.

In-store coupon kiosks saving grocery shoppers money

February 27, 2011

Customers at Food Lion supermarkets are using more coupons than ever since the grocery chain deplolyed coupon-dispensing kiosks inside stores.