Bad execution: Why good kiosk ideas fail

by Michael Ionescu — President, Ionescu Technologies

My last blog detailed some kiosk programs that I thought have been relatively successful in recent years. The common theme of these successful programs seemed…

Self-checkout kiosks: Love 'em or leave 'em?

April 9, 2012

It seems self-checkout is either loved or hated. While Walmart and CVS are adding more self-scanning lanes, at least two grocery chains — Albertson's and Big…

Pet store chain launching kiosk program

April 6, 2012

Pet Planet, a 41-store chain based in Canada, is rolling out a pet nutrition and health consultation program using kiosks, according to petproductnews.com.

Dubai firm 'gamifies' mall DOOH campaign

April 6, 2012

Dubai-based Advanced Interactive Media Solutions, a Scala Middle East partner and provider of digital signage solutions, recently deployed a digital signage…

Auto mall incorporates digital signage, offsite kiosks

April 5, 2012

Auto dealership Peters Auto Mall in High Point, N.C., has implemented a kiosk and digital signage solution to reach area customers looking to learn more about…

Grocers launching mobile, digital couponing system

April 4, 2012

After a one-year pilot study of its in-store digital coupon system that uses Bluetooth technology to offer value and savings to consumers, Savvy Penny is soon…

Study: Kiosks, digital signs can help keep consumers in store

Retailers must give consumers access to pricing and product info while they shop.

Company providing hardware, software to turn iPads into kiosks

April 3, 2012

Streamzap, founded in 2000, is hoping to provide retailers with the tools to turn iPads into self-service kiosks. It says it is the only company to design and…

CETW12: Loyalty program uses tablets, smartphones for easy adoption

RewardMe makes it easy for retailers and consumers to embrace loyalty programs.

CETW12: NCR & Screenreach, integrating mobile in retail digital signage and kiosks

NCR Retail showcased its new joint effort with Screenreach that merges digital signage and mobility in retail at this year's spring Customer Engagement…

CETW12: Using other media to push mobile

Retailers must provide a connected experience in order to thrive.

CETW12: Engaging customers takes more than kiosks, digital signs

Author Brian Solis shared with attendees how they can best connect with customers.

Best Buy kiosks landing soon in Toronto airport

March 26, 2012

Best Buy Canada is deploying six Best Buy Express kiosks Friday at Toronto Pearson International Airport in both terminals this month with plans for expansion…

Infographic: Are Aussies indicative of the future of customer service?

Australian customers overwhelmingly preferred self-service to human interaction, according to a recent study by the firm Galaxy Omnibus in Australia. In fact…

Will poster shopping change the face of retail?

March 23, 2012

Since Tesco's poster retail experiment in a Korean subway station last June, the idea of using QR codes and NFC tags to let consumers make purchases from…

Coinstar counting on new kiosk concepts to expand footprint

Movie rentals and coin counting aren't the only markets Coinstar hopes to dominate.

Retailers on trend with mobile technology

March 19, 2012

Retailers are following the old adage of "If you can't beat 'em, join 'em" when it comes to mobile technology. Instead of fighting it, they are arming their…

Biometrics makes tanning quick, easy at NY salon

March 19, 2012

Customers of Zoom Tan, a tanning salon chain in New York and Florida, can pay for sessions and sign in with a touch of a finger now that the salon has…

Rapid Displays launches gender, age- tracking kiosk (video)

VP explains how the software can help retailers target shoppers.

Heartland's Mobuyle iOS payment solution now available

March 14, 2012

Mobuyle mobile payment acceptance solution is now available on Apple iOS mobile devices, Heartland Payment Systems announced today. The app enables merchants…