Customer Experience News

Thales Group introduces multimodal biometric pod for border control

December 6, 2022

Thales Group, a Paris based technology provider, has introduced a multimodal biometric pod to manage travelers' border and immigration processes, according to…

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ECR Retail Loss releases data on fixed self checkout solutions

December 6, 2022

ECR Retail Loss, a U.K. based organization that studies and recommends solutions for retail loss, has released some data points on fixed self checkout spaces…

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TSA expands facial recognition ID verification at airports

December 6, 2022

The Transportation Security Administration has been testing facial recognition technology to screen passengers at 16 domestic airports and plans to expand the…

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Coolgreens, Cash2Bitcoin among execs discussing profitability strategies at SSIS

December 5, 2022

With more sales channels reaching out for the consumer's dollar, convenience services has become more competitive than ever, and operators can no longer count…

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Toppan intros AI system enabling multiple robots to recognize humans

December 2, 2022

Toppan, a Tokyo based provider of communication, security, packaging, décor materials and electronics solutions, has introduced TransBots, a digital twin…

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Vendors Exchange International continues Giving Machine campaign partnership

December 2, 2022

Vendors Exchange International Inc., a Cleveland based provider of solutions to the convenience services industry, has continued its partnership with the…

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CoinFlip expands crypto ATMs to Puerto Rico

December 1, 2022

CoinFlip, a provider of cryptocurrency ATMs, has expanded to the Caribbean with four ATMs across Puerto Rico, according to a press release.

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Don’t miss this SSIS session: New Markets for Kiosks

November 30, 2022

Kiosks have been around for decades, but a variety of industries are embracing them now more than ever. Brands and retailers are finding that self-service…

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Aratek intros biometric ID check kiosk for border crossing

November 30, 2022

Aratek, a Taiwan based security and biometrics supplier, will present its self-service kiosk that can read multiple e-passports and IDs at the 6th Border…

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Honda intros battery swapping machines in Japan

November 29, 2022

Honda Motor Co. Ltd. has introduced the "Honda Power Pack Exchanger e:" battery swapping station in Japan, with the first unit delivered to Gachaco Inc., a…

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Don’t miss: Digital transformation and choosing the right technology

November 28, 2022

A host of new technologies — artificial intelligence, computer vision, machine learning and other technologies — offer convenience services operators new tools…

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Pittsburgh airport tests autonomous delivery robots

November 28, 2022

Travelers at Pittsburgh International Airport can have smartphone orders delivered to them by autonomous robots, according to a triblive.com report. The…

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HappyOrNot teams with Raydiant to gain user feedback on self-service touchscreens

November 23, 2022

HappyOrNot, a customer feedback company, has partnered with San Francisco-based digital signage company Raydiant to make its touch activated feedback solution…

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Historic Bronx Opera House deploys Stayntouch PMS, self-check-in kiosk

November 22, 2022

The Opera House Hotel, a hotel located in the historic Bronx Opera House, has deployed Stayntouch mobile PMS and ID scanning-enabled self-check-in kiosk…

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Aroma360 introduces interactive scenting kiosk

November 22, 2022

Aroma360, a scent marketing and scent branding company, has introduced the Interactive Scenting Kiosk, a free-standing LCD display with embedded…

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Retail Wayfinding Kiosks on the Move: How To Cash In

November 21, 2022

Outdoor and indoor wayfinding kiosks can provide up-to-date information 24 hours a day to both residents and visitors to retail environments. As such, they…

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Canadian lottery to deploy Scientific Games POS technology

November 21, 2022

The Atlantic Lottery, a Canadian lottery, will deploy Scientific Games' Wave POS technology across its 3,000 locations in the Canadian provinces of New…

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Luxembourg law firm deploys touchless kiosk for staff communication

November 21, 2022

Arendt, a law firm with more than 1,000 employees in Luxembourg, was seeking an interactive solution to create a channel of communication with its staff, and…

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US considers more regulations to help disabled use self-service kiosks

November 21, 2022

As self-service expands at a fast pace at retail, many machines do not sufficiently accommodate disabled persons, according to a report in The Wall Street…

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World Giving Machines expand internationally

November 21, 2022

The World Giving Machines, vending machines sponsored by The Church of Jesus Christ of Latter-day Saints allowing people to make holiday donations to…

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