Customer Experience News
Sacramento Kings taps Cheq for express f&b ordering at Golden 1 Center
January 17, 2023
The Sacramento Kings has partnered with Cheq, a social payments platform, to provide express kiosks, mobile ordering and social payments at Golden 1 Center…
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UMass removes self-order food kiosks due to poor performance
January 17, 2023
The University of Massachusetts has removed self-order kiosks from a dining hall in Amherst, Massachusetts after one week due to system failures and mixed…
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Diebold Nixdorf taps SeeChange machine learning for self-checkout solutions
January 16, 2023
Diebold Nixdorf Inc., a designer of retail consumer and staff journeys, has teamed with SeeChange Technologies, a provider of retail-focused computer vision AI…
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Proximity verification provider Lisnr teams with Clear on frictionless checkout
January 16, 2023
Lisnr, a provider of proximity verification in the retail, transportation, events and financial services markets, has teamed with Clear, the identity…
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Toshiba to integrate PopPay face verification into self-service solutions
January 13, 2023
Toshiba Global Commerce Solutions, which provides unified commerce solutions, will integrate PopPay facial verification into Toshiba's front-end, point-of-sale…
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Partner Tech teams with Holo Industries on self-checkout with holographic touch
January 13, 2023
Partner Tech, a kiosk hardware manufacturer, has teamed with Holo Industries LLC to introduce its Bora Bora self-checkout and Mastercard payment with…
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GrabScanGo taps MagTek’s DynaFlex kiosk for hotel lobby markets
January 12, 2023
GrabScanGo, a provider of managed lobby markets for hotels, has teamed with MagTek, a supplier of payment technology, to introduce the DynaFlex Kiosk for its…
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Georgia barbecue restaurant pleased with robotic waiters
January 12, 2023
Diners at Arirang K, a Korean barbeque restaurant in Johns Creek, Georgia, can be served by robotic waiters. To date, customer and employee response has been…
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UK bar taps ITL MyCheckr for age verification
January 11, 2023
Liberty's Gin Bar in Warrington, U.K. has deployed an age-estimation device developed by Innovative Technology Ltd., a provider of age verification, facial…
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Position Imaging taps NCR for self-service package pick-up, drop-off support
January 11, 2023
Position Imaging Inc., a provider of package logistics and asset tracking, has signed a multinational service provider agreement with NCR Corp. for global…
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Moscow Metro to extend biometric payment to surface, river, air rail transport
January 9, 2023
The Moscow Metro, the city's mostly underground railway, has deployed its biometric payment service to 330 more turnstiles this month, with plans to launch the…
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Australian airports install biometric ID kiosks
January 5, 2023
Idemia, a France-based provider of security services using biometric technology, has installed its self-serve passenger identification kiosk at eight Australia…
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Beverage vending machine sanitizes, refills used bottles to reduce single-use bottles
January 5, 2023
Kadeya, a Chicago startup, has introduced a vending machine that serves water in a glass bottle, then allows the user to return the bottle to be sanitized and…
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Optimal Station names Rebecca Faulconer chief revenue officer
January 5, 2023
Rebecca Faulconer Rebecca Faulconer, a veteran in the automated retail industry, has joined Optimal Station, which specializes in customizing…
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Aeolus Robotics intros humanoid robot
January 4, 2023
Aeolus Robotics has introduced aeo, a dual-arm humanoid robot that performs a variety of service tasks including kiosk operation, delivery, security, elder…
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IGT teams with UBetOhio on sports betting kiosks
January 4, 2023
Sports bettors are now able to place wagers at IGT PlaySports sports betting kiosks at restaurants and bars in Ohio under an agreement with Green Bear Gaming…
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Gyro to introduce delivery robot for hotels, restaurants
January 3, 2023
Gyro, a provider of sense and motion control mobility products, has introduced its Distribution Robot to provide 24/7 delivery of room services in hotels and…
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Hands-only CPR training kiosk coming to Ohio college
January 3, 2023
Kettering Health, a Dayton, Ohio-based hospital network, will introduce a mobile hands-only CPR training kiosk at Wright State University in Dayton, Ohio in…
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Lithuania bank taps iDentify’s customer identity verification
January 3, 2023
Mano.bank, a Lithuania-based bank, has selected iDentify's customer identity verification service for onboarding customers while ensuring compliance with…
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Shoppers embracing self-serve, DIY in retail stores
January 3, 2023
Consumers are embracing self-serve habits and increasingly using do-it-yourself technology in stores and that in turn is letting store associates dedicate more…
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