Customer Experience News

Station Casinos to intro kiosks for sports betting

January 2, 2024

Red Rock Resorts Inc., a Las Vegas-based company that operates 16 casino and entertainment properties, has commenced field trials of GAN Sports under the STN…

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YouTube host slams self checkout, cites unfair theft arrest

January 2, 2024

A YouTube show known as the TEC Show has slammed self checkout at grocery stores, drawing attention to a woman in her 60s who was arrested for petty theft at a…

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India ATM offers gold, silver coins

January 1, 2024

Visitors at the Meerpet Metro Station in Hyderabad, India, can purchase gold and silver coins at an ATM machine using credit cards, debit cards and the Unified…

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TikToker complains about being shortchanged at Zara self-checkout kiosk

December 28, 2023

A TikToker recently posted a video of himself using a self-checkout machine at a Zara Miami store and complaining that he should get a discount for having to…

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Raleigh, North Carolina installs wayfinding kiosks

December 26, 2023

Raleigh, North Carolina has installed six of the downtown digital wayfinding kiosks provided by a previously reported partnership between IKE Smart Cities LLC…

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Retail complaints continue about self-checkout kiosks

December 19, 2023

Retail self-checkout kiosks continue to expand, but consumers and retailers are not uniform in their views about the benefits of the technology, according to…

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Uniqlo self-checkout counter for apparel wins WSJ kudos

December 18, 2023

Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…

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Vending machine innovation: Play the guitar for beer

December 18, 2023

A New Zealand brewery, Panhead Custom Ales in Wellington, has introduced a vending machine that is operated by a person playing an attached electric guitar.

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Shield T3 pulls COVID test vending machines from universities

December 18, 2023

Shield T3, a company that provided COVID test kit vending machines at universities, has decided to discontinue its operations at university campuses across the…

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Tip request at self checkout irks airline employee

December 15, 2023

An airline employee who purchased a soda and a pack of gum from a self-checkout machine in a store took exception to a tipping request, marking the second such…

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Downtown wayfinding kiosks coming to Chillicothe, Ohio

December 14, 2023

Visitors to and residents of Chillicothe, Ohio, will soon have access to downtown wayfinding kiosks, thanks to $50,000 allocated to Downtown Chillicothe…

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Idaho foundation installs Christmas donation machine

December 14, 2023

Idaho residents can donate to local charities during the Christmas season by purchasing a donation from a vending machine at Broulim's supermarket in Ammon…

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UAE telecom intros autonomous store with self-serve parcel robot

December 14, 2023

Etisalat by e&, a telecom provider in the United Arab Emirates, has introduced an autonomous store known as EASE (Etisalat by e& Autonomous Store…

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Global telehealth kiosk market to rise more than 12% in 2023

December 13, 2023

The global telehealth kiosk market will rise at a combined annual growth rate of 12.79% to $40 billion from 2022 to 2023, according to a report from Future…

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Car vending machine in Singapore draws international attention

December 11, 2023

As previously reported, a 15-story building in Singapore that has luxury cars for sale stacked on its floors continues to attract thousands of views on…

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Las Vegas airport to intro self screening security kiosks

December 7, 2023

Passengers will be able to complete the screening process with minimal to no assistance from transportation security officers at Harry Reid International…

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Conversational voice provider Voicify integrates Chowly digital orders

December 4, 2023

Voicify, a provider of AI-based conversational voice, has integrated with Chowly, a digital ordering platform, to make its technology available to Chowly's…

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Choosing your interactions for success in self-service

December 1, 2023

This year's Self-Service Innovation Summit will include a special session entitled "Self-service kiosks and the many forms of how to interact," with real-life…

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‘Brainstorming of the brainstorming’ roundtable session on tap in Miami

December 1, 2023

Next week, the Self-Service Innovation Summit will host attendees hailing from diverse backgrounds when the event, now in its fourth year, convenes in Miami.

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ME Group expands photobooths, laundry machines, more

November 30, 2023

ME Group International PLC, a London-based provider of vending machines, photobooths, printing kiosks and equipment services in Europe and Asia, has expanded…

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