Customer Experience News

Coffee machine camera irks Amazon warehouse employees

February 22, 2024

Workers at an Amazon warehouse in Maple Grove, Minnesota, have complained about a camera in a coffee machine operated by Canteen. The employees felt the camera…

read now

Facial recognition expands at airports despite privacy concerns

February 19, 2024

Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…

read now

Self checkout innovator seeks partners for checkout-free concept

February 15, 2024

Charles Dumont, a self-checkout entrepreneur based in Cerbère, France, is seeking partners for a checkout-free technology, "I Shop Then Free To Go," according…

read now

Trenton Downtown Association installs 3 Soofa solar powered digital kiosks

February 13, 2024

The Trenton Downtown Association has announced its installation of three Soofa solar powered digital kiosks in downtown Trenton, New Jersey, according to a…

read now

AI-enabled mailbox-as-a-service to provide last mile delivery in Antigua

February 12, 2024

Arrive Technology Inc., an Indianapolis, Indiana-based provider of autonomous delivery, has teamed with AllMart Marketplace, an online retailer, to deploy up…

read now

Once opposed, NFL now welcomes sports betting with open arms

February 9, 2024

Sports betting, once viewed by the National Football League as its greatest threat, has turned into a jackpot, according to an article in The Wall Street…

read now

Intersection, TikTok partner on NYC advertising

February 6, 2024

Intersection, a digital out-of-home media and technology firm, has announced its partnership with TikTok, in which TikTok content is to be shared across New…

read now

UK care home intros food delivery robot

February 4, 2024

Fairfax Manor, a care home in North Yorkshire, U.K., has introduced a foodservice delivery robot that can return plates and cups to other parts of the home or…

read now

Japan immigration taps NEC kiosks for face recognition, fingerprint scanning

January 25, 2024

The Immigration Services Agency and Japan Customs has ordered kiosks from NEC Corp. for immigration and customs inspections to facilitate immigration and…

read now

Man assaulted in prison sues Macy’s for facial recognition-based incarceration

January 24, 2024

Fight for the Future, an organization campaigning against the use of facial recognition in stores, has cited a recent case against Macy's as an example of why…

read now

Australia sports arena deploys 20 Mashgin self-checkout kiosks

January 24, 2024

Adelaide Oval in Adelaide, Australia, a multi-purpose sports ground used primarily for cricket and Australian rules football matches that can hold up to 70,00…

read now

Malaysia city deploys wayfinding/air quality monitor kiosk

January 17, 2024

The city of Melaka, Malaysia has installed a touchscreen kiosk that features an air quality monitor to help enable the state of Melaka to qualify as a "Clean…

read now

India city to install health information kiosks at hospitals

January 15, 2024

Pimpri Chinchwad, a city in India, will install health information kiosks at three hospitals: Yashwantrao Chavan Memorial Hospital, Talera Hospital and Yamuna…

read now

NCR digital consumer index: self checkout keeps gaining traction

January 15, 2024

Self checkout continues to gain traction with consumers, according to the first Digital Commerce Index from NCR Voyix Corp. Highlights from a press release…

read now

Maryland town installs solar powered messaging kiosks

January 12, 2024

Hyattsville, Maryland, has installed solar-powered messaging kiosks in local parks: Huerich Park, Driskell Park and the Rhode Island Avenue Trolley Trail…

read now

Georgia hospital becomes first to introduce Amazon Just Walk Out for hospital foodservice

January 11, 2024

Candler Hospital in Savannah, Georgia, has become the first hospital in the U.S. to offer Amazon's Just Walk Out technology, according to a press release.

read now

Aramark teams with Teladoc Health to connect patients with dietitians

January 8, 2024

Aramark Healthcare+, one of the largest employers of registered dietitians in the U.S., has introduced a program designed to remotely connect its clinical…

read now

Self-serve XpressSpa coming to New York City’s Penn Station

January 5, 2024

Xwell Inc., a provider of wellness solutions for people on the go, signed a lease agreement with Vornado Realty Trust to open an XpresSpa location in Penn…

read now

Office assistant saves 2 lives thanks to Narcan machine

January 4, 2024

A Milwaukee recreation center employee recently helped save the lives of two men suffering from opioid overdoses, according to a tmj4.com report.

read now

Wall Street Journal writer joins anti-self-checkout movement

January 4, 2024

Joanne Kaufman, an arts and entertainment critic, has joined the chorus of pundits who want to see self checkouts go away at retail, according to an opinion…

read now