Customer Experience News & Media
NCR releases self-service study
June 24, 2007
Insideretailing.com: A U.S. consumer study conducted by NCR Corp. found that modern consumers prefer to deal with retailers who offer self-service options.
read nowStaples tries webcam-driven help kiosks to combat labor shortage
June 20, 2007
Canadian Broadcasting Corporation: Experticity is working to mitigate the effects of the current labor shortage in Alberta, Canada, by offering in-store…
read nowNCR retail survey: Long queues mean more walk-aways
June 20, 2007
domain-B.com: NCR Corp. unveiled its "Queue Frustration" self-service retail survey undertaken by ACNielsen among working men and women between 25 to 45 years…
read nowFocus on the Family gets info kiosks
May 30, 2007
COLORADO SPRINGS, Colo. — PSI Corp., d.b.a. Pantel Systems Inc., provider of customer-facing self-service systems, has announced a kiosk deployment deal…
read nowDigital signs coming to 1,200 banks in Mexico
May 7, 2007
DULUTH, Ga. — Wegener Corp., provider of equipment for television, audio and data distribution networks, announced a new order from SSL (Satellite Store Link…
read nowCalif. wine country produces a kiosk
May 7, 2007
Forbes: Davis Food Co-op, located in Davis, Calif., is offering its patrons ready access to its wine inventory through the self-service ReadyTouch kiosk.
read nowN.Y. airport considers biometrics-based security
May 6, 2007
Timesunion.com: Albany County, N.Y.'s airport authority is considering a program designed to speed frequent fliers through security. Albany International…
read nowOutdoors retailer intros self-service
May 6, 2007
Dmnews.com: Outdoors retailer Cabela's, based in Sidney, Neb., says it expects to introduce several customer-service options designed to enhance its…
read nowHealthnotes releases pharmacy, nutrition kiosks
May 6, 2007
PORTLAND, Ore. — Healthnotes has launched Healthy Living kiosks for pharmacy and nutrition departments located in its redesigned Fresh Ideas Centers, the…
read nowVisa intros Visa payWave in Canada
May 3, 2007
TORONTO — Visa Canada Association announced the availability of its contactless technology, Visa payWave, in the Canadian market. Visa payWave-enabled…
read nowBP offers contactless payments at branded sites
May 3, 2007
CSNews.com: Hoping to improve its customers' experience, BP is introducing universal contactless payment technology at participating BP-branded retail…
read nowSolectron receives award from Kodak
May 3, 2007
MILPITAS, Calif. — Solectron Corp., a provider of integrated electronic supply chain services including design, manufacturing and aftermarket services…
read nowSelf-service kiosk comes to El Paso City Hall
May 2, 2007
Elpasotimes.com: El Pasoans now have an opportunity to access city services and resources online thanks to an information kiosk that has been installed at…
read nowApunix, IBM collaborative effort wins award
May 2, 2007
The Scentsa makes shopping for fragrances easier.
read nowS.F. airport rolls out self-service kiosks
May 1, 2007
Aviationweek.com: San Francisco International Airport is rolling out the first of 35 Common Use Self-Service (CUSS) kiosks in its international terminal. SFO…
read nowJapan's Narita Airport installing more CUSS kiosks
May 1, 2007
SINGAPORE — ARINC Inc. has won the contract to install common-use self-service (CUSS) kiosks for international passengers at Japan's Narita International…
read now
Exhibitors take Self Service Expo to new level
by Tracy Kitten — Editor, AMC
Las Vegas show draws the right kind of traffic for exhibitors and attendees.
read nowMiami Dade Library installing self-checkout lanes
April 30, 2007
Cbs4.com: Miami Dade Library system plans to install its own version of self-checkout lanes. Once in place, anyone with a Miami-Dade County library account…
read nowWine Market Kiosk to debut at Chicago trade show
April 29, 2007
ATLANTA — Wine Market Tech announced the release of its Wine Market Kiosk application at the FMI Trade Show in Chicago. Retailers can view the Wine Market…
read nowUS Airways adds staff, upgrades kiosks
April 26, 2007
Pittsburgh Tribune-Review: US Airways said Thursday it will hire more than 1,000 people, upgrade about 600 check-in kiosks and make other customer-service…
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