Disability access requirements released for information technology

September 15, 2017

The Architectural and Transportation Barriers and Compliance Board, an independent federal agency devoted to accessibility for people with disabilities, has…

Kiosk accessibility for the hard of hearing: a challenge and an opportunity

Kiosk accessibility for the hard of hearing presents a unique problem for kiosk software developers and hardware manufacturers.

The Rocky Mountains of self service

by Ben Wheeler — Dir. of Business Dev. - Automated Retail, T-ROC

The self service industry has five major obstacles to overcome: ADA compliance, Section 508, outdoor enclosures, EMV and browser control.

ADA lawsuits targeting kiosks, part 3: assistive technologies make inroads

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Assistive technology for the disabled has improved and become more pervasive in recent years, offering an opportunity for kiosk manufacturers to better serve…

ADA lawsuits targeting kiosks, part 2: why legal confusion reigns

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A lack of clarity in the Americans with Disabilities Act has led to numerous instances where people with disabilities have encountered problems when trying to…

American Council of the Blind sues Eatsa over kiosk and app access

March 24, 2017

The American Council of the Blind has sued Eatsa, a fast-food chain that uses automated self-service kiosks and ordering apps, over insufficient access…

Kiosk translates in sign language to assist hard of hearing customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Juke Slot develops a kiosk that offers sign language for hard of hearing customers, a significant market with special needs. One customer's experience alerted…

Public libraries in North Carolina offer self-serve mental health screening

December 21, 2016

Residents of Camden and Currituck counties in North Carolina can now screen themselves for mental health and substance abuse conditions without having to visit…

HR director provides tips for discrimination claims

October 23, 2014

Director of Human Resources David Peasall at FrankCrum, a professional employer organization, spoke out about why companies should prepare for the possibility…

ADA: Legal and practical advice

by Nicole Troxell — Associate Editor, Networld Media Group

With nearly $2 million in damages and fees paid to plaintiffs in the recent Lighthouse for the Blind and Visually Impaired v. Redbox Automated Retail LLC…

Disability rights advocates support equal access to self-service

September 11, 2014

Redbox recently settled a lawsuit brought by advocates for the blind over end-user issues with the company's DVD kiosks.

The Top 10 kiosk stories of 2012

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Thanks to the power of website analytics, we have tallied the list of our most-read stories of 2012.

A New Perspective on ADA: Empathy rather than compliance

After hearing reports that Whistler got 4 feet of snow in March, my son and I changed our Spring Break plans and headed for the slopes. After five days of…