Commentary
Kiosks killing restaurant jobs? Don’t let the doomsayers distract you
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In time, the consumer media will get tired of pursuing a story that isn’t a story. The real challenge facing the restaurant industry is finding enough workers…
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Are kiosks ready for today's exciting digital technologies?
As kiosks continue to expand, kiosk manufacturers must assess how new digital technologies will impact their operations.
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Redefining automated retailing part 2: Digital media’s key role
Because brick-and-mortar retailers have proven the effectiveness of digital media, the self-serve retail industry has a road map to follow in using this…
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Are kiosks the next step for restaurant-based digital signage?
by Jeff Hastings — CEO, BrightSign
There's a lot of buzz surrounding the rise of self-order kiosks in dining establishments, especially quick-serve restaurants. As digital menu boards approach…
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The kiosk game: What restaurants must be prepared to pay to play
by Chris Gilder — Founder/CEO, Meridian
While self-service initiatives provide significant ROI opportunities, businesses should understand all of the necessary costs and how they plan to fit those…
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How new technologies will redefine the automated retailing experience, part 1
Interest in creating enhanced user interactivity at the point of purchase coupled with the availability of new payment options, as well as interest in more…
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Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.
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Customer experience is defined at new levels during ICX Summit 2017
by Lyle Bunn — Strategy Architect, BUNN Co.
When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.
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'Interesting times' highlight ICX Summit 2017
by Christopher Hall — w, t
Brands really can't treat any of their customers like they’re all alike anymore, not just the millennials, especially now that the technology is available to…
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Interactive Customer Experience: the start of a daunting, yet exciting journey
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The ICX Summit gave retailers and interactive technology players a chance to learn why companies have to share information both internally and externally to…
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Kiosks help keep brick and mortar stores relevant as e-commerce expands
Interactive kiosks offer retailers a tool for allowing customers to join the e-commerce experience with in-store purchasing by allowing shop to shop for both…
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Kiosk accessibility for the hard of hearing: a challenge and an opportunity
Kiosk accessibility for the hard of hearing presents a unique problem for kiosk software developers and hardware manufacturers.
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ICX Summit: Speakers, keynotes are all 'A-list'
by Ben Wheeler — President, KioskGUY.COM
A lineup of kiosk experts will share their insights at the ICX Summit June 5-7, offering a bird's eye view of what's in store for interactive customer…
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EMV’s impact on kiosk owners, part 2; merchant operators have time to comply
by Kisha Wilson — Marketing Manager, SlabbKiosks
Recognizing merchants have encountered difficulty integrating EMV compliant payment equipment, credit card issuers have postponed chargebacks for fraudulent…
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203 vs. 300 DPI for printers: an updated guide
Switching from 203 to 300 DPI is based on the specific user need. An expert reviews the key considerations that determine which DPI best suits your application.
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EMV’s impact on kiosk owners, part 1
by Kisha Wilson — Marketing Manager, SlabbKiosks
The US trails other markets in converting to the more secure EMV protocol for equipment that accepts credit cards. Credit card brands have issued cards with…
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Looking for secure self storage? Kiosks play a role
by Kelsie Collins — Marketing Content Writer & Editor, Advanced Kiosks
A secure storage facility requires three elements: a kiosk, an internal lock system and a break-in alarm. In addition to security, the system brings efficiency.
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Maintenance and other considerations for outdoor kiosks
by Chris Gilder — Founder/CEO, Meridian
With kiosks finding more uses in more location types, the demand for outdoor kiosks continues to grow, posing a set of special considerations. An industry…
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10 reasons to attend the 2017 ICX Summit
by Christopher Hall — w, t
If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.
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The Rocky Mountains of self service
by Ben Wheeler — President, KioskGUY.COM
The self service industry has five major obstacles to overcome: ADA compliance, Section 508, outdoor enclosures, EMV and browser control.
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