Government

Seoul district adds accessibility features to civil-service kiosks

Image: Adobe Stock

August 6, 2026

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The Seodaemun-gu district in Seoul, South Korea, has added accessibility features to all 17 unattended civil-service kiosks at 14 neighborhood community centers and civic halls, according to a Herald Business report. The upgrades are designed to help residents with visual, hearing and physical disabilities obtain documents without assistance.

The kiosks provide as many as 123 official records, including resident registration and family relationship certificates. They process more than 240,000 transactions annually, averaging about 60 uses per machine each day, but their previous design created obstacles for some residents with disabilities.

The upgraded machines offer voice instructions, earphone support, braille keypads and visual guidance. They also have adjustable screens, lower touch panels and repositioned payment slots for wheelchair users. District Mayor Park Un-gi said the project is intended to make digital government services equally accessible, with older adults and people unfamiliar with technology also expected to benefit.