Government

Voice-guided police complaint kiosks open at some India transit hubs

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September 28, 2026

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Police in Visakhapatnam, India, have launched voice-guided kiosks near the city's railway station and bus terminal to let residents file complaints electronically, according to a Times of India report. The kiosks connect to the city's public grievance system and are intended to make complaint filing easier for people who have limited experience with digital services.

Users can choose Telugu or English and respond to prompts about their name, phone number, complaint and the location of the incident. Speech recognition converts their answers to text, which appears on the screen and is read back so they can check it before submitting the complaint. The system then fills in the digital complaint form.

Each submission receives a unique identification number and timestamp for tracking. Police said the complaint record is encrypted and sent to a central server, with a backup retained. The kiosks are designed to let residents complete the process without help from police personnel.