Plans for NC self-service post office sparks controversy

The U.S. Postal Service plans to open a new post office in Swannanoa, North Carolina, in early 2027, replacing a facility destroyed by Tropical Storm Helene in September 2024. However, the decision to rely primarily on self-service kiosks rather than a traditional staffed retail counter has drawn opposition from some residents, who say the arrangement could limit access to essential postal services. The new location is under construction in a former Family Dollar store at 2230 U.S. 70, according to a WLOS News report.

The facility will provide 24-hour access to self-service kiosks, post office boxes and smart parcel lockers, along with a rapid package drop-off station. Customers will be able to purchase stamps and ship letters and packages using credit or debit cards. A postal employee will be available during regular business hours at a service window to assist with package pickups, held mail and limited cash transactions. Customers needing services such as international shipping or money orders will be directed to full-service post offices in nearby Oteen or Black Mountain.

The kiosk-focused approach has drawn criticism from residents concerned about older customers, people without bank accounts or payment cards, and those who need personal assistance. Former postal employee Dan Slagle questioned whether the machines could adequately serve everyone in the community, which has been without its own post office for more than two years. Residents have been traveling to other locations, including an Asheville facility about 20 minutes away, for postal services. The Postal Service has defended the planned self-service amenities as a way to provide convenient access but has not announced a specific opening date.