Self-service food & beverage kiosks changing casual dining

Standalone self-service food kiosks are changing the restaurant industry, improving operations and impacting customers’ purchasing habits.

Self-order kiosks let loose at National Restaurant Show

The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year's exhibits as hardware and software manufacturers rush to meet the demand

How mobile pay, AI and biometrics are bringing new muscle to automatic merchandising

The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and other technologies such as advanced data analytics, artificial intelligence, robotics, biometric identity verification and digital signage.

2018 Kiosk Marketplace Census cites positive outlook driven by retail technology

The 2018 Kiosk Marketplace Census Report confirms a positive outlook for the self-serve kiosk industry, giving statistical insight into the customer segments that self-serve kiosks serve and identifying the the various technologies that kiosks are using.

The case for mobile payments in unattended retail

Mobile payments continue to expand, making it important for operators of unattended retail equipment to invest in the technology. A speaker at the National Automatic Merchandising Association show claimed that mobile payments are faster, more convenient and more secure than physical forms of payment.

AI delivers sales, service improvement for Coca Cola vending machines

Reyes Coca Cola Bottling, in Irvine, California, significantly improved sales and reduced service costs by deploying artificial intelligence software for managing its vending machines across California and Nevada.

AI powers automated retail machine's interactivity

Using artificial intelligence, the Vicki from ViaTouch Media lets shoppers take products from a shelf and examine them before making a purchase. The customer can also ask questions and get answers about products in the machine.

Is keeping up with consumer acceptance of automation worth the challenges it brings?

A session on the need to adopt automation in retail drew an overflow audience during the CES show in Las Vegas.

Redefining automated retailing part 5: Wayfinding enters the mix

Wayfinding apps can amass key words and other relevant data associated with a kiosk's database. Hence, the app can provide the consumer information about the kiosk's contents.

‘Bodega Mania’ fails to make the case for technology

Hopefully, Bodega's social media firestorm will help educate the automated retailing industry and the technology community about the need to be direct with the public on important forthcoming changes.

Malware attack against Avanti micro market kiosks pushes card reader retrofits

By responding to the data breach proactively, Avanti Markets protected its customer relationships. The event also drove the company to complete most of its card reader retrofits.

How new technologies will redefine the automated retailing experience, part 1

Interest in creating enhanced user interactivity at the point of purchase coupled with the availability of new payment options, as well as interest in more product information at the point of sale, provide a powerful basis for redefining the automated retailing experience.

Technology fuels demand for industrial supply distribution systems, part 2: computer peripherals

As more companies provide employees with computers, managing computer peripherals has become a growing sector for providers of worksite product distribution.

Technology fuels demand for industrial supply distribution systems, part 1

Technology developed in the kiosk industry has application in inventory control and distribution, a market that is rapidly expanding worldwide.

ADA lawsuits targeting kiosks: part 1

Because the ADA does not specify how kiosks should accommodate the visually impaired, the industry is challenged in how to comply with the law's mandate. Lawsuits on behalf of visually impaired individuals could clarify what measures kiosk manufacturers should take to improve access for the visually impaired.