Study: Airport retailers will increase sales with self-service, mobile & wayfinding

April 19, 2012

Airports and airport retailers looking to better serve and generate more revenue from today's time-starved and mobile-enabled travelers are missing…

CETW12: DSA highlights Industry Excellence Award winners (Video)

The Digital Screenmedia Association showcased its Industry Excellence Award winners during the spring CETW show.

UK photo kiosks to get NFC upgrade

March 28, 2012

No more memory cards or flash drives, at least not for consumers in the U.K. looking to print photos from their smartphones. According to a post at NFC Times…

CETW 2012: A sneak peek of what's on display

CETW rolls into the city by the bay this week, showcasing kiosks, digital signage and customer-engaging tech.

Infographic: Are Aussies indicative of the future of customer service?

Australian customers overwhelmingly preferred self-service to human interaction, according to a recent study by the firm Galaxy Omnibus in Australia. In fact…

Report: Mobile experts say 2-5 years for wide NFC payment adoption

March 9, 2012

In a survey conducted during the GSMA Mobile World Congress 2012 in Barcelona, Sybase 365 found most industry experts think we're still a few years away from…

Study: Self-service trumps human interactions

March 6, 2012

Most Australians would rather not deal with human employees when making transactions and customer service interactions with businesses, according to research…

Americans rent 2 billionth disc from redbox

March 5, 2012

Redbox has crossed the two billion mark for movie and game rentals. The two billionth disc, "Drive," was rented at a McDonald's restaurant in Philomath…

E-commerce shoppers have mobile security worries

February 20, 2012

About 60 percent of smartphone users believe that their security could be compromised if they use it for e-commerce transactions, according to Affinion…

Zipcar expands car-sharing program

February 13, 2012

Zipcar, Inc, the world's leading car sharing network, has added service to more than 45 college and university campuses in the last year.

Commentary: Redbox dominating DVD kiosk industry

Industry expert analyzes redbox strategy.

NRF 2012 = 0ptimistic, iAnything, tablets and mobility

by Stephen Enfield — CEO, POS Supply

Optimistic, iAnything, Tablets and Mobility are the buzz words I would use to describe this year's NRF Annual Convention & EXPO in New York City. This was…

Survey says: 51% of shoppers seek online access via in-store kiosks

January 24, 2012

More than half (51 percent) of shoppers in the United States seek out in-store kiosks for access to the retailer's website, according to a recent survey from…

Frankfurt flyers lead uptake of mobile self-service, kiosks

January 17, 2012

According to corporate travel and meetings site ITCM, passengers at Frankfurt International Airport are leading the way on the uptake of mobile self-service…

NRF12: Using mobile technology to reach teen employees

Aeropostale implemented mobile apps to help manage and communicate with employees.

NFC kiosks in Japan have helped mobile payment adoption

by Natsumi Nakamura — Marketing, PFU Systems

I recently read several articles about the slow adoption of mobile and NFC payment in the U.S. including the following - Hold onto your wallets: Mobile…

1 million Facebookers printing from Kodak kiosks

January 8, 2012

More than 1 million people will have printed photos from Kodak picture kiosk by the end of month, according to a company press release.

Commentary: Why we're writing about more than kiosks

As self-service increasingly means smart phones, tablets and screens, our coverage must evolve.

New Trends in Custom-Made Self-Service Kiosks

Targeted messaging, mirror technology and customized designs keep kiosks attractive to users and profitable for deployers.

California bans self-service alcohol sales

October 16, 2011

According to the Los Angeles Times, California Governor Jerry Brown recently signed into law a bill that prohibits the sale of alcohol via self-service or…