ICX Summit celebrates 8th year this September

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

Charleston Shoe Company founder talks customer engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Neely Woodson Powell shares with RetailCustomerExperience.com editor Judy…

Supercharging last-mile delivery: How ROPIS pushes retail success

by Lisette Soop — Marketing Specialist, Cleveron AS

The impact of the reserve-online-pickup-in-store and parcel terminals combination is evident. Making the experience seamless fosters customer loyalty…

Diebold Nixdorf's Self-Checkout Solutions Offer Huge Benefit to Eataly Customers Thanks to Faster and More Flexible Checkout

Eataly, one of the world’s largest distributors of premium Italian food, Diebold Nixdorf delivers its open and modular DN Series® EASY eXpress self-checkout…

Presented by DIEBOLD NIXDORF INC.

Optimizing Omnichannel Experiences with Best Labeling Practices for SMBs

Explore the transformative power of Star Micronics' smart labeling solutions to elevate SMBs’ omnichannel experiences and increase customer satisfaction.

Missouri Walmart removes self-checkout kiosks

April 18, 2024

One Walmart in Shrewsbury, Missouri, is removing its self-checkout kiosks and reinstalling traditional checkout lanes, according to a USA Today news report.

Self-service kiosk market size set to grow by $8.26B from 2023-2027

April 17, 2024

The global self-service kiosk market size is slated to grow at a CAGR of 12.61% from 2023-2027, an estimated monetary value of $8.26 billion, according to…

Carnival, Effy partnership launches digital kiosk

April 11, 2024

Carnival Cruise Line and Effy Jewelry have announced their partnership in a digital kiosk set to debut on the Carnival Firenze, which is to launch this month.

Card skimmer found at Bayonne Walmart checkout kiosk

April 11, 2024

A credit card skimmer was found on a checkout kiosk at the Walmart in Bayonne, New Jersey, on April 9, spurring an investigation by the Bayonne Police…

EZ-Chow launches self-service kiosks

April 10, 2024

EZ-Chow, a self-service kiosk solutions firm, has announced the launch of its self-service kiosks for the food service and retail industries.

Unlocking the benefits of self-service kiosks

by William Stutzman — Director of Strategic Initiatives, Ventus Global Network Solutions

Self-service kiosks are becoming vital parts of many businesses. But what is a self-service kiosk and how can it help business entities?

Partner Tech to Host "Unlocking the Power of Self-Checkout" Live Webinar Series

Webinars tailored to grocers of all sizes, including retailers with no previous experience of self-checkout and retailers that have already installed…

Amazon switching Just Walk Out tech for cart tech

April 3, 2024

Amazon is pulling out its Just Walk Out cashierless technology in Amazon Fresh stores being revamped and will not be deploying the technology in new stores.

How AI-powered kiosks can provide customer satisfaction despite labor shortage

by Paul McManus — CEO, Advanced Robot Solutions

Against the backdrop of labor shortages, high-tech yet affordable tools exist to bridge the gap between customer service expectations and the availability of…

Coinme intros cash-to-crypto at Coinstar kiosks

March 27, 2024

Coinme, a cryptocurrency cash exchange, announced a service with Coinstar to allow customers to purchase cryptocurrency and add it to their wallet by…

Target puts limits on self-checkout to boost customer experience

March 22, 2024

Target is limiting the items customers can purchase via the self-checkout lines to 10 in order to boost the customer experience.

Dollar General pulling self-checkout tech due to shrink

March 22, 2024

Dollar General is pulling self-checkout lanes from 300 locations due to retail theft.

Target in Dorchester, Massachusetts shuts down self-checkout kiosks

March 20, 2024

A Target store in Dorchester, Massachusetts has shut down all shelf-checkout kiosks and is directing customers to a cashier line, according to a report by WBZ…

New wave of grab and go checkouts on the rise in retail

by Jeff Dossett — Chief Revenue Officer, Impinj

Many retailers are turning to RAIN RFID-powered self-checkout which delivers increased automation and accuracy, along with speed and reduced customer-employee…

How conversational AI, machine learning can jumpstart self checkout kiosks

by Akshay Sharma — Chief Technology Evangelist, Kovair

The e-kiosk industry coupled with newer technologies like robotics, AI/ML and future conversational AI must create more holistic offerings that can provide a…