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Customer Experience News & Media

Anheuser-Busch invites Super Bowl LVII fans to recycle containers with reverse vending machine

February 13, 2023

Super Bowl LVII fans were invited to recycle beverage containers at a reverse vending machine at the State Farm Stadium in Glendale, Arizona, presented by…

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Self-service innovation emerges faster, but 2023 brings new challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Thought leaders during the Executive Roundtable offered positive predictions for 2023 and beyond as consumer acceptance of self service reaches new levels.

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HappyOrNot uses AI to update mood reader kiosk

February 7, 2023

HappyOrNot has updated its Smiley Touch mood reader kiosk in airports and retail spaces around the world using artificial intelligence, according to a press…

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In-Person Trade Shows are Back!

Big attendance numbers at this year's CES proves how ready business audiences are to return to in-person events.

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QSR ordering: Millennials, Gen Zers prefer kiosks over in-person

February 3, 2023

The majority of consumers still prefer giving their order to a person at a quick-serve restaurant, but millennials and Gen Zers prefer using a self-order kiosk.

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Michigan community center offers Crime Stoppers kiosk

February 3, 2023

A Crime Stoppers kiosk has been placed in the lobby at Berston Field House, a community center in Flint, Michigan, that shows pictures of wanted criminals and…

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Tapville Social to offer self-pour kiosks in California town

February 2, 2023

Tapville Social will open self-pour beverage kiosks at the Roseville Galleria in Roseville, California in March, according to an abc10.com report.

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Cognitec adds verification to photo capture device

February 1, 2023

Cognitec Systems GmbH, a Dresden, Germany based provider of face recognition technology, has added a verification feature to its FaceVACS-Entry technology…

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Self-service equipment finds more post-pandemic niches

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Post-pandemic, consumers want to return to stores, but they are also seeking an omnichannel experience that includes self-service equipment.

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TouchNetix launches aXiom Experience Box

January 31, 2023

TouchNetix AS, the Trondheim, Norway-based provider of human machine interface semiconductor chips and sensor modules, introduced its aXiom Experience Box to…

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Ottonomy and Goggo Network partner for autonomous robot deliveries in Spain

January 31, 2023

Goggo Network, a provider of last- and middle-mile logistics, has teamed with Ottonomy.IO, a provider of autonomous delivery robots, to make deliveries to…

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Naloxone machines expand nationwide in response to opioid crisis

January 30, 2023

Vending machines that dispense free Naloxone, a drug that reverses the effects of an opioid overdose, have proliferated nationwide, according to a report in…

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WelcomeWare upgrades virtual front desk solution

January 27, 2023

WelcomeWare, a virtual front desk solution provider, has introduced a software update to its platform for health care practices to enhance the visitor…

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Prescription opioid machines enabling unauthorized access, critics claim

January 25, 2023

Vending machines installed in Vancouver to supply prescription opioid to opioid addicts are enabling unauthorized access to the drug, according to some health…

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Ready for pickup lockers? What to consider

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service…

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North Dakota library rolls out book vending machines

January 23, 2023

Residents of Myron County in North Dakota can take out and return library books at a book vending machine available 24/7 at City Hall, with additional…

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How technology moves frictionless retail to a new level

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of shopping technology providers presented innovations that eliminate customer friction during the CES show in Las Vegas.

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Singapore firm intros product sampling vending machines

January 19, 2023

Try Leh, a Singapore company, has introduced vending machines which showcase products and allow consumers to redeem samples, according to a press release.

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Partteam & OEMKiosks introduces foodservice software

January 18, 2023

Partteam & OEMKiosks, a kiosk manufacturer based in Portugal, has introduced YCanteen/YSnack software for the foodservice sector to allow users to choose…

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Sacramento Kings taps Cheq for express f&b ordering at Golden 1 Center

January 17, 2023

The Sacramento Kings has partnered with Cheq, a social payments platform, to provide express kiosks, mobile ordering and social payments at Golden 1 Center…

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