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Customer Experience News & Media

UMass removes self-order food kiosks due to poor performance

January 17, 2023

The University of Massachusetts has removed self-order kiosks from a dining hall in Amherst, Massachusetts after one week due to system failures and mixed…

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Diebold Nixdorf taps SeeChange machine learning for self-checkout solutions

January 16, 2023

Diebold Nixdorf Inc., a designer of retail consumer and staff journeys, has teamed with SeeChange Technologies, a provider of retail-focused computer vision AI…

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Proximity verification provider Lisnr teams with Clear on frictionless checkout

January 16, 2023

Lisnr, a provider of proximity verification in the retail, transportation, events and financial services markets, has teamed with Clear, the identity…

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Mobile pay and self-service kiosks: Partners or competitors?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Both mobile pay and kiosks have a role to play in today’s retail environment, but experts offered different views on whether or not the current customer demand…

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Toshiba to integrate PopPay face verification into self-service solutions

January 13, 2023

Toshiba Global Commerce Solutions, which provides unified commerce solutions, will integrate PopPay facial verification into Toshiba's front-end, point-of-sale…

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Partner Tech teams with Holo Industries on self-checkout with holographic touch

January 13, 2023

Partner Tech, a kiosk hardware manufacturer, has teamed with Holo Industries LLC to introduce its Bora Bora self-checkout and Mastercard payment with…

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GrabScanGo taps MagTek’s DynaFlex kiosk for hotel lobby markets

January 12, 2023

GrabScanGo, a provider of managed lobby markets for hotels, has teamed with MagTek, a supplier of payment technology, to introduce the DynaFlex Kiosk for its…

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Georgia barbecue restaurant pleased with robotic waiters

January 12, 2023

Diners at Arirang K, a Korean barbeque restaurant in Johns Creek, Georgia, can be served by robotic waiters. To date, customer and employee response has been…

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UK bar taps ITL MyCheckr for age verification

January 11, 2023

Liberty's Gin Bar in Warrington, U.K. has deployed an age-estimation device developed by Innovative Technology Ltd., a provider of age verification, facial…

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Position Imaging taps NCR for self-service package pick-up, drop-off support

January 11, 2023

Position Imaging Inc., a provider of package logistics and asset tracking, has signed a multinational service provider agreement with NCR Corp. for global…

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Innovation on display at CES: New parameters for consumer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While exhibits were organized by product and technology categories, self-service technology exhibits emerged throughout the show floors.

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Moscow Metro to extend biometric payment to surface, river, air rail transport

January 9, 2023

The Moscow Metro, the city's mostly underground railway, has deployed its biometric payment service to 330 more turnstiles this month, with plans to launch the…

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Game plan for introducing automated retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As consumers become familiar with self service, retailers must rely on their employees to educate customers.

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ACRELEC and XXII Team Up to Provide Restaurants with Advanced Computer Vision Analytics for Drive-Thru

ACRELEC and XXII, a computer vision software company, partner to transform drive-thru operations. Their innovative platform uses XXII's AI vision and ACRELEC's…

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Australian airports install biometric ID kiosks

January 5, 2023

Idemia, a France-based provider of security services using biometric technology, has installed its self-serve passenger identification kiosk at eight Australia…

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Beverage vending machine sanitizes, refills used bottles to reduce single-use bottles

January 5, 2023

Kadeya, a Chicago startup, has introduced a vending machine that serves water in a glass bottle, then allows the user to return the bottle to be sanitized and…

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Optimal Station names Rebecca Faulconer chief revenue officer

January 5, 2023

Rebecca Faulconer Rebecca Faulconer, a veteran in the automated retail industry, has joined Optimal Station, which specializes in customizing…

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Aeolus Robotics intros humanoid robot

January 4, 2023

Aeolus Robotics has introduced aeo, a dual-arm humanoid robot that performs a variety of service tasks including kiosk operation, delivery, security, elder…

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Farmer’s Fridge’s Luke Saunders wows Summit attendees

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Luke Saunders, founder and CEO of Farmer's Fridge, described how he revolutionized the fresh food vending business during the recent Self-Service Innovation…

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IGT teams with UBetOhio on sports betting kiosks

January 4, 2023

Sports bettors are now able to place wagers at IGT PlaySports sports betting kiosks at restaurants and bars in Ohio under an agreement with Green Bear Gaming…

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