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Customer Experience News & Media

Position Imaging taps NCR for self-service package pick-up, drop-off support

January 11, 2023

Position Imaging Inc., a provider of package logistics and asset tracking, has signed a multinational service provider agreement with NCR Corp. for global…

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Innovation on display at CES: New parameters for consumer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While exhibits were organized by product and technology categories, self-service technology exhibits emerged throughout the show floors.

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Moscow Metro to extend biometric payment to surface, river, air rail transport

January 9, 2023

The Moscow Metro, the city's mostly underground railway, has deployed its biometric payment service to 330 more turnstiles this month, with plans to launch the…

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Game plan for introducing automated retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As consumers become familiar with self service, retailers must rely on their employees to educate customers.

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ACRELEC and XXII Team Up to Provide Restaurants with Advanced Computer Vision Analytics for Drive-Thru

ACRELEC and XXII, a computer vision software company, partner to transform drive-thru operations. Their innovative platform uses XXII's AI vision and ACRELEC's…

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Australian airports install biometric ID kiosks

January 5, 2023

Idemia, a France-based provider of security services using biometric technology, has installed its self-serve passenger identification kiosk at eight Australia…

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Beverage vending machine sanitizes, refills used bottles to reduce single-use bottles

January 5, 2023

Kadeya, a Chicago startup, has introduced a vending machine that serves water in a glass bottle, then allows the user to return the bottle to be sanitized and…

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Optimal Station names Rebecca Faulconer chief revenue officer

January 5, 2023

Rebecca Faulconer Rebecca Faulconer, a veteran in the automated retail industry, has joined Optimal Station, which specializes in customizing…

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Aeolus Robotics intros humanoid robot

January 4, 2023

Aeolus Robotics has introduced aeo, a dual-arm humanoid robot that performs a variety of service tasks including kiosk operation, delivery, security, elder…

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Farmer’s Fridge’s Luke Saunders wows Summit attendees

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Luke Saunders, founder and CEO of Farmer's Fridge, described how he revolutionized the fresh food vending business during the recent Self-Service Innovation…

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IGT teams with UBetOhio on sports betting kiosks

January 4, 2023

Sports bettors are now able to place wagers at IGT PlaySports sports betting kiosks at restaurants and bars in Ohio under an agreement with Green Bear Gaming…

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Gyro to introduce delivery robot for hotels, restaurants

January 3, 2023

Gyro, a provider of sense and motion control mobility products, has introduced its Distribution Robot to provide 24/7 delivery of room services in hotels and…

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Hands-only CPR training kiosk coming to Ohio college

January 3, 2023

Kettering Health, a Dayton, Ohio-based hospital network, will introduce a mobile hands-only CPR training kiosk at Wright State University in Dayton, Ohio in…

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Lithuania bank taps iDentify’s customer identity verification

January 3, 2023

Mano.bank, a Lithuania-based bank, has selected iDentify's customer identity verification service for onboarding customers while ensuring compliance with…

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Shoppers embracing self-serve, DIY in retail stores

January 3, 2023

Consumers are embracing self-serve habits and increasingly using do-it-yourself technology in stores and that in turn is letting store associates dedicate more…

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Soofa announces Facebook integration in smart city kiosks

December 29, 2022

Soofa, a creator of solar-powered, electronic ink-based smart city kiosks for digital out-of-home, has integrated with Facebook for hyperlocal updates targeted…

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NFT vending machine founder: ‘Don’t count crypto out’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Hugo McDonaugh, who introduced a vending machine that offers non-fungible tokens, sees a big future for NFTs and cryptocurrency, despite some recent crypto…

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Florida residents recycle containers with reverse vending machine

December 28, 2022

Coral Gables, Florida residents have recycled more than 1,500 containers through a reverse vending machine as part of a recently introduced rewards incentive…

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Self-pour beer machine maker teams with ID verification/fraud prevention startup

December 28, 2022

Beera Station, an Israel based self-pouring beer machine service provider, has teamed with iDenfy, a Lithuania-based identity verification and fraud prevention…

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Rebound dominates KMC reader interest in 2022

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk Marketplace ranks the 10 best read stories in 2022 based on reader interest.

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