Lessons to learn from the Clear kiosk program's demise

The registered traveler program's abrupt closure shocked its 200,000-plus members last month. Here's a look at what may have gone wrong.

Ingenico to provide chip and PIN kiosk tech to Ryanair airlines

July 14, 2009

DUBLIN, Ireland — Ingenico, a global provider of payment solutions, has announced a three-year partnership with Ryanair, Europe's largest low-fares airline, to…

Universal Travel Group expanding travel-services kiosks in China

July 12, 2009

SHENZHEN, China — Universal Travel Group, a travel services provider in the People's Republic of China, today announced it has increased the number of its…

Commentary: An airline self-service revolution?

As mobile self-service gains traction in the airline industry, the role of the check-in kiosk may be changing.

Carnival Cruise Lines tests self-check-in kiosks

July 7, 2009

USA Today's Cruise Log: Carnival Cruise Lines is piloting self-check-in kiosks at its Port of Miami cruise terminal. The world's largest cruise line says that…

Hotels.com launches airport kiosk, media campaign

July 6, 2009

WEST PALM BEACH, Fla. — Upstart airline and airport specialist media firm InterAir Media has announced a year-long contract with Hotels.com for its airport…

Self-check-in glitch at O'Hare delays thousands across U.S.

July 5, 2009

The New York Times: Thousands of United Airlines travelers were delayed unexpectedly Thursday as the result of a computer problem that hit the airline's…

Research: $775 billion in kiosk transactions will be processed this year

June 28, 2009

FRANKLIN, Tenn. — New research from the IHL Group says transactions at self-service kiosks will surpass $775 billion in 2009 and will grow to more than $1.…

Clear airport security kiosks shutting down

June 23, 2009

AVweb: Verified Identity Pass, the company that operates the Clear security-screening kiosks at about 20 major U.S. airports, announced it is shutting down…

Ariane Systems, TAOS bringing self-service tech to North American hotels

June 16, 2009

ATLANTA — Ariane Systems Group, a provider of self-service check-in/check-out solutions within the EMEA regions, announced today that it has established a…

NCR, China Southern Airlines sign deal to deploy TouchPort kiosks

June 10, 2009

BEIJING — NCR Corp. today announced a deal with China Southern Airlines to deploy 30 NCR TouchPort kiosks at the airline's big-city hubs of Guangzhou…

SITA intros check-in, baggage-tracing kiosks at annual airline-industry conference

June 7, 2009

KUALA LUMPUR, Malaysia — SITA, a specialist in air transport communication and I.T. solutions, today launched a small footprint, full-function check-in kiosk…

Check-in kiosk allows woman into restricted airport areas for 40 hours

June 3, 2009

Taiwan News: Thanks to a loophole in a self-service check-in system, a passenger at Taiwan Taoyuan International Airport was able to breach security and enter…

IER to roll out self-check-in kiosks at Stockholm-Arlanda Airport

June 2, 2009

SURESNES CEDEX, France — IER, a France-based designer and manufacturer of self-service ticketing and boarding-control solutions for major transportation…

Self Service Excellence Award winners, Part I

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A look at three of the award-winning self-service deployments from this month's KioskCom Self Service Expo in Las Vegas.

IBM, Sprocket Kiosks partnering for Australian deployments

May 19, 2009

MELBOURNE, Australia — Sprocket Kiosks, based in Melbourne, Australia, has announced a strategic partnership with IBM Retail Store Solutions to integrate IBM…

Nevada county unveils library self-checkout system

May 17, 2009

Reno (Nev.) Gazette-Journal: Branch libraries in the Nevada cities of Yerington, Smith Valley, Silver Stage, Fernley and Dayton, all located in Lyon County…

KIOSKCOM: Survey data reveals self-service user likes, dislikes

May 7, 2009

Self-Service & Kiosk Assocation, AMR Research share survey results during show session; Continental Airlines' self-service strategies also discussed.

KIOSKCOM: Speaker to share Delta's secrets

May 3, 2009

Airline's managing director of self-service will discuss customer experience strategies during show's first keynote presentation

KIOSKCOM: Nanonation to bring new software, merchandising innovations

May 3, 2009

LINCOLN, Neb. — Nanonation will showcase a number of new technologies to deploy and manage digital marketing assets across a variety of customer touch points…