Automation & Self-Service Podcast

Keeping kiosks always on: a conversation with Smart Charging Technologies

In the newest episode of the Automation and Self Service Podcast, Sandra Carpenter, editor of Kiosk Marketplace, talks with Micah Larsen, MBA, sales director at Smart Charging Technologies, about one of the most expensive challenges kiosk and vending operators face: downtime.

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Photo: Networld Media Group

September 18, 2025

In the newest episode of the Automation and Self Service Podcast, Sandra Carpenter, editor of Kiosk Marketplace, talks with Micah Larsen, MBA, sales director at Smart Charging Technologies, about one of the most expensive challenges kiosk and vending operators face: downtime.

From kiosks and digital vending to ATMs and signage, operators lose money every time a machine goes offline. Power interruptions, connectivity failures and costly truck rolls can add up quickly. Each service call drains hundreds of dollars, not including lost transactions and disappointed customers.

That is why Smart Charging Technologies developed its Switch Always On solution. Instead of relying on reactive fixes, this platform brings proactive control through features like remote reboot, built-in cellular backup, dual ports and onboard battery protection. A cloud management system adds visibility, giving operators the ability to monitor and troubleshoot remotely.

In the podcast, Larsen shares how Switch Always On has already saved operators time and money, turning potential multi-state service trips into quick remote resets. He also explains how tools like these are helping businesses prepare for the future of IoT-enabled, always-on operations.

Listen to the full conversation to hear how operators can cut costs, reduce downtime and deliver the seamless experiences customers now expect.

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