If you’re thinking about kiosk implementation at your business or are about to start a kiosk project, this white paper provides some information on some of the reasons your kiosk may not be used by your customers. Read on and ensure that your kiosk project is successful.
Whether you are the go-to IT guru at your organization, or the savvy professional looking to implement self-service tech into your business, this document is a great place to start in addressing your IT concerns.
With positive momentum carrying over from 2016, a healthy stock market and continuously improving technology, most kiosk industry observers are optimistic about their industry's growth in 2017. Government regulations are cited by some as a concern, along with the importance of proper executions of some of the new technologies being introduced.
Beacon technology enables a merchant to track shopping patterns, influence point-of-purchase decisions, and reward consumers through a payment kiosk. Futurists and industry practitioners estimate that beacon technology will become much more prevalent in the coming years.
You have manufactured the ideal wireless kiosk for your market. You have done all your research and selected the ideal retail spot to drive traffic. Yet, there is still one critical detail left, what type of Internet connection will you choose?
World-class customer experiences go beyond delivering the expected outcome. Analytics provide a way of monitoring data from all aspects of the use of the kiosk and adapting the software and total solution to continuously improve the customer experience.
When it comes to the retail market in 2015, the key word is omnichannel. Consumers today need and want the ability to have a shopping experience their way, but that doesn’t necessarily mean we need to overstimulate them with alternative technology.
Knowing how millennials and Gen Z-ers feel about data security is a critical component to understanding how, and if, these individuals will be comfortable sharing sensitive data on a public facing device. How will generational differences influence self-service device usage and how can self-service change to accommodate those differences?
While the "phone" of today and the "phone" of 20 years ago share the same name, they are completely different in practice. We’re seeing the same transformation with kiosks. What once were clunky, single-function machines are now flexible, omnichannel experiences.
Interactive kiosks and tablets provide a point of connection for the consumer and have become a catalyst to purchasing; these connected kiosks and tablets are changing the brick-and-mortar store to the click-and-mortar store, kiosk expert says.