IT REFERENCE

Whether you are the go-to IT guru at your organization, or the savvy professional looking to implement self-service tech into your business, this document is a great place to start in addressing your IT concerns.

Type: Guide

Sponsor: Advanced Kiosks




A Microspace Digital Signage Case Study

When your digital signage or kiosk application has network security, bandwidth, or infrastructure challenges, choosing the right networking technology and technology partner is critical. Eric Kriemelmeyer, owner of FASTSIGNS® of Waldorf, Maryland, had this exact challenge with a project being proposed by a Maryland State Committee.

Type: Case Study

Sponsor: Microspace Communication Corp.




Ticketing Kiosks

Businesses are raising customer satisfaction levels by adopting more efficient ticketing processes through kiosk solutions that offer self-service ticket purchases, printing and check-in procedures.

Type: White Paper

Sponsor: Innova


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FEATURES


What’s in store for 2017? Part 1: Kiosks build on a strong foundation

With positive momentum carrying over from 2016, a healthy stock market and continuously improving technology, most kiosk industry observers are optimistic about their industry's growth in 2017. Government regulations are cited by some as a concern, along with the importance of proper executions of some of the new technologies being introduced.

Beacon technology's place in retail marketing; do kiosks have a role to play?

Beacon technology enables a merchant to track shopping patterns, influence point-of-purchase decisions, and reward consumers through a payment kiosk. Futurists and industry practitioners estimate that beacon technology will become much more prevalent in the coming years.

Omnichannel doesn't mean identical

When it comes to the ATM market or any tech area, 'Creating an identical customer experience across all channels is impossible. And here's another thing: It's not necessary, either.'

Wi-Fi vs. Cellular: Kiosk connections in review

You have manufactured the ideal wireless kiosk for your market. You have done all your research and selected the ideal retail spot to drive traffic. Yet, there is still one critical detail left, what type of Internet connection will you choose?

Leveraging kiosk analytics to enhance customer experience

World-class customer experiences go beyond delivering the expected outcome. Analytics provide a way of monitoring data from all aspects of the use of the kiosk and adapting the software and total solution to continuously improve the customer experience.

Cash recycling ATMs ready to take US by storm

Cash recycling technology has finally arrived in New York City, and experts believe the U.S. market is ready for this innovation.

Why retail robots are ridiculous

When it comes to the retail market in 2015, the key word is omnichannel. Consumers today need and want the ability to have a shopping experience their way, but that doesn’t necessarily mean we need to overstimulate them with alternative technology.

How generational differences impact thoughts on security and self-service

Knowing how millennials and Gen Z-ers feel about data security is a critical component to understanding how, and if, these individuals will be comfortable sharing sensitive data on a public facing device. How will generational differences influence self-service device usage and how can self-service change to accommodate those differences?

What is a kiosk anyway?

While the "phone" of today and the "phone" of 20 years ago share the same name, they are completely different in practice. We’re seeing the same transformation with kiosks. What once were clunky, single-function machines are now flexible, omnichannel experiences.

Kiosks and connectivity: Changing bricks and mortar to clicks and mortar

Interactive kiosks and tablets provide a point of connection for the consumer and have become a catalyst to purchasing; these connected kiosks and tablets are changing the brick-and-mortar store to the click-and-mortar store, kiosk expert says.

Olea, JCDecaux kiosk project joins form and function

Olea Kiosks was recently approached by JCDecaux, an outdoor advertising company, to engineer and manufacturer a digital charging station kiosk.

Summit to take a deep dive into the future of ATM and mobile technologies

The second annual ATM & Mobile Innovation Summit in September will feature experts with exceptional depth of knowledge in areas of innovation, security, compliance and regulation.

PayToo CEO: 'Facebook for the unbanked customer's financial needs'

PayToo's CEO Michel Poignant discusses the company's kiosk launch and plans for the future.

PCI compliance essential for kiosk operators

Kiosks have to comply with PCI DSS to protect cardholder information from hackers; non-compliance could be costly.

How iBeacon could increase in-store bill-pay transactions

Apple's iBeacon technology could lead to increased transactions at retail kiosks and walk-in bill-payment services.

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Quietly working inside of every electronic kiosk is a fast flurry of network activity. Learn more in the Kiosk Networking & Connectivity/Wireless Kiosks Research Center. 

NEWS