Luxer One introduces custom BOPIS locker form factor
Luxer One has introduced its new custom locker form factor for buy-online, pick up in-store, order returns, and other omnichannel functions, according to a press release.
Locker compartments can be configured to specific retail scenarios where merchandise size is relatively uniform — such as in a pharmacy, or in a footwear or beauty products store — or greatly differentiated — such as in department stores or sporting goods stores.
Arik Levy, CEO, said one retailer reported an 86 percent improvement in service desk efficiency from the Luxer One BOPIS solution.
"With the right mix of locker sizes for each retailer, we can scale their labor savings even further," Levy said in the press release.
After placing their online order, customers get an email with a QR code. The email directs them to go to the Luxer One BOPIS order pickup lockers at the front of the store, rather than waiting in line at the service desk. When the customer arrives at the store, they scan their QR code at the locker screen and a locker door opens automatically, revealing their order.