Chinese technology firms develop facial recognition for hotel check-in and payment

Shiji Group, a network solutions provider for hotels, working with Fliggy, the travel service of Alibaba, has integrated facial recognition for hotel check-in, including credit authorization for 50 hotels in the Hainan district of China, according to a press release.

Fliggy provided the reservation and customer data while Shiji provided the integration, distribution, payment gateway and on-property systems to provide a seamless guest experience.

"Our aim with this project has been to find ways for hotels to increase guest satisfaction by reducing wait times as much as possible," Kevin King, chief operating officer of Shiji Group, said in the press release.

As a guest makes a reservation on Fliggy, the guest's information is processed to the hotel's property management system. When the guest arrives at check-in, they simply scan their ID at the kiosk. The solution verifies the ID against the public security system, performs a credit authorization and produces the room card.


Topics: Customer Experience, Hotels, Kiosk Design, Manufacturers, Software


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