News

Advanced Kiosks video highlights alerts, notifications feature

April 17, 2019

Advanced Kiosks has released a video to raise awareness of its Zamok alerts and notifications software feature that can send staff texts or emails alerting them to a variety of issues, from network connectivity problems to a printer being out of paper. The feature reduces the time and effort required to remotely maintain a fleet of interactive kiosks, according to a press release.

The feature can be customized to send the most effective type of notification to the right team member(s). It can send power outage alerts to facilities maintenance people and route network issues to a network administrator. If a kiosk printer simply needs new paper or toner, the kiosk can send an email to the closest support staff.

For smaller shops, an immediate text message to the IT manager may be all that is required to get most technical issues addressed. But for larger operations, Zamok integrates into the greater IT environment's standard protocols. Zamok can automatically generate an email to a help desk account, triggering a support ticket to correctly route, track and resolved the issue in accordance with established procedures.

Once the feature is configured, one person can monitor twice as many kiosks in half the time, regardless of physical location, according to the press release. There is no longer any need for IT staff to run routine rounds checking on equipment.

"This is an efficient, elegant solution to your IT department's everyday headaches," Software Project Manager Clif Boyd said in the press release. "No more technicians driving an hour to find a kiosk out of paper (and) emergency trips to the office supply store."