News & Media
CX executive roundtable highlights CX innovations, future trends at ICX Summit
by Daniel Brown — Editor, Networld Media Group
At this year's ICX Summit, hosted in Charlotte, North Carolina by Networld Media Group, a roundtable discussion featuring industry leaders in customer…
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Redbox bankruptcy leaves retailers struggling with abandoned kiosks
October 16, 2024
Since Redbox's chapter 7 bankruptcy filing, more and more major retailers are grappling with what to do with the abandoned kiosks. Walgreens, for example…
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Little Elm Public Library increases book access with kiosk
October 16, 2024
The city of Little Elm, Texas has installed a 24-hour library kiosk that dispenses books and DVDs, according to a Kiowa County Press report.
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Finalists named for 2024 Automation and Self Service Awards
by Sandra Carpenter — Editor, Networld Media Group
The winners will be honored during an awards presentation on Dec. 10 during the upcoming 2024 Automation and Self Service Summit.
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Emerging technologies revolutionizing the shopping experience
by Daniel Brown — Editor, Networld Media Group
AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…
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Aldi shoppers warned: Discounts require staff help at self-checkout
October 14, 2024
Aldi shoppers are being warned to check their receipts carefully after it was revealed that discounts and promotions are not automatically applied at…
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Boscov’s prepping to pilot self-checkouts
October 14, 2024
Department store Boscov's is getting ready to push out self-checkout and said the technology is not replacing store employees.
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Grabango ceases operations
October 11, 2024
More than a year after Grabango laid off workers across several departments, the checkout-free retailer has permanently closed down, according to a CNBC report.
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Michigan parking kiosks violate ADA, removed two weeks after launch
October 11, 2024
Parking kiosks in downtown Kalamazoo, Michigan have been removed two weeks after installation due to technical error as well as ADA violations, according to a…
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ICX Summit: Inclusivity is all about making the store welcoming to customers, employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An inclusive customer experience must also reflect an inclusive workforce experience, according to panelists at the recent ICX Summit held in September.
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Market Harborough Building Society installs banking kiosk
October 10, 2024
Market Harborough Building Society in the UK is bringing banking services back to the town center with a self service kiosk at its branch on The Square…
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Ikea kiosk helps customers find perfect mattress
October 9, 2024
Ikea's Upptäcka kiosk allows customers to find the perfect mattress based on their sleeping patterns, according to an Insight DIY report.
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Interactive kiosk market to reach $64.5B by 2032
October 9, 2024
The interactive kiosk market is projected to reach $64.51 billion by 2032, growing at a CAGR of 8.05% from 2024 to 2032, according to an SNS Insider Report.
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Smart lockers revolutionize Rider University campus dining
by Sandra Carpenter — Editor, Networld Media Group
The partnership between Apex and Rider University is a prime example of how innovative technology can be used to enhance the student experience and improve…
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Cathedral of St. Thomas Morel home to interactive information kiosk
October 8, 2024
The Cathedral of St. Thomas More in Arlington, Virginia has installed an interactive touchscreen kiosk to serve as an educational resource for visitors…
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Vandalia rec center hosts CPR training kiosk
October 8, 2024
A recreation center in Vandalia, Ohio has begun hosting a self-service CPR training kiosk, according to a WDTN 2 report. The kiosk is the result of a…
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Walmart's AI catches shoplifter at self-checkout
October 7, 2024
A Walmart shopper found herself on the wrong side of the law after being caught shoplifting by the store's AI surveillance system, according to an…
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SiteKiosk online version 1.5 released
October 4, 2024
SiteKiosk Online, a cloud-based kiosk and digital signage software, has released Version 1.5, offering significant improvements for managing and deploying…
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Harm reduction vending machine available in New Brunswick
October 4, 2024
A vending machine stocked with overdose kits, fentanyl test strips and other free public health and harm-reduction items is now available at the Unity Square…
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Costa Coffee debuts sleek robotic coffee shop in the UK, US
October 4, 2024
U.K.-based Costa Coffee has launched a fully automated, AI-powered coffee shop, reportedly capable of meeting or surpassing barista quality, according to a…
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