California Thai chicken specialist finds niche with self-order

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

After deploying a self-order kiosk shortly after discontinuing dine-in, The Chicken Hawkers has managed to surpass pre-COVID business.

Self-ordering positions Rise Southern Biscuits for success amid pandemic

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service kiosks and online ordering have proven especially helpful to Rise Southern Biscuits and Righteous Chicken during the coronavirus pandemic.

Self-service plays key role in Ike’s Love & Sandwiches continuous growth

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-order kiosks are delivering higher sales, improved accuracy and greater efficiency for Ike's Love & Sandwich. The brand expects to hit its goal of 10…

How self-service DMV kiosks boost user convenience, efficiencies

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In addition to providing a safer and more convenient way for motorists to renew registrations and licenses, DMV self-serve kiosks give government agencies a…

Presented by Frank Mayer and Associates, Inc.

2021 Kiosk Marketplace Census Report: 2020 – a year of challenge and innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While much of the technology that went into action in 2020 already developed pre-COVID-19, innovations such as touchless transaction and biometric identity…

How facial recognition kiosks are redefining tourist photography

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Digital photography allows visitors at tourist attractions to view their photos on digital monitors. Facial recognition kiosks allow them to choose and print…

Why a veteran airport concessionaire sees a big future for automated retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service retailing is expanding from office and travel products to numerous other product types, including CBD products that require age verification…

Pandemic: Does long-term boom require short-term bust?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service providers interviewed generally agree the pandemic has raised awareness of the need for new ways to boost customer interaction, but the immediate…

A look beyond micro markets in unattended retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists from a range of industry backgrounds brainstorm the future of unattended retail in light of the pandemic, technology and greater consumer demand for…

Does biometric technology threaten consumer privacy?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As biometiric technology has grown, consumer privacy laws make it critical for self-service devices to comply with these requirements. A panel during the…

How self-service can enhance the personal touch

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers are learning that self-service technology does more than improve efficiency; it can help support a humanized environment and give consumers the…

Self-Service Innovation Virtual Summit honors inaugural Innovation Awards winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The winners of the first Self-Service Virtual Innovation Awards were announced yesterday during the Self-Service Innovation Virtual Summit.

Self-service enters a new era; employees take on new importance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the Self-Service…

Self-Service Innovation awards finalists announced

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Self-Service Innovation Summit will honor the B2C Innovation of the Year, B2B Innovation of the Year and Best COVID-19 Solution.

Cast your vote! Reader’s Choice Company and Person of the Year

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A judges panel reviewed the nominations for the Reader's Choice awards and narrowed them down to five company nominees and five person nominees. It is now up…

Krispy Kreme expands into self-service to serve customers 24/7

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Krispy Kreme opened a pilot vending machine at its headquarters shop in Charlotte, North Carolina.  If successful, future machines will be placed in locations…

Kiosk Marketplace needs your input for annual industry census

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk Marketplace is once again inviting readers to provide input for its annual Kiosk Marketplace Census. Participants have a chance to win a $100 Amazon gift…

Mobile order and pay vs. self-order kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The outlook for self-service technology remains strong as retailers need to provide customers ways to order and pay any way they want.

Self-check-in kiosks find expanding role in hospitals

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Delegating more control over the check-in process to the patient can ensure the medical staff can focus on what’s most important – providing the best medical…

Presented by Frank Mayer and Associates, Inc.

How a QSR tech pioneer inspires innovation: Inspire Brands' Paul Brown

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Paul Brown, CEO of Inspire Brands, speaks on "Building a Culture that Sparks Innovation" at 3:30 p.m. on Tuesday.